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Forum Discussion
Files no longer available through Desktop App
My laptop recently updated to Windows 11 - Version 22H2 and since then DB no longer sync's. I have uninstalled/reinstalled, and nothing seems to work. Any assistance would be greatly appreciated.
Chris if you have another cloud service running, turn it off until DB is completely done updating files. I found this to be the only cure
Just dropped in to say I have an identical problem. I'm just a home user with 4GB in use (out of 8GB). My Dropbox (160.4.4703) has been stuck on "Uploading 52 files ... Downloading 211 files ..." for two days (ever since my Windows 10 was upgraded to 22H2).
Chris if you have another cloud service running, turn it off until DB is completely done updating files. I found this to be the only cure
- Walter
Dropbox Staff
Sorry to jump in, but do you see any signs of this folder in your events page or the deleted files page perhaps ChrisMiller?
Thanks, but if the only choice is between running OneDrive and Dropbox, I'll stick with OneDrive.
I'm no expert that this was the fix, but it did work for me. Once DB was completely updated, I turned GoogleDrive back on and have not had the recurring issue. Good luck!
I've exited OneDrive, but it hasn't made any difference so far. I'll give it an hour or two ...
- Megan
Hey ChrisMiller, welcome to our Community!
Did you see any progress after trying what Chris suggested?
Also, have you tried any troubleshooting steps mentioned in this thread, or on your own? I'm asking just so we can be aligned, and so I can provide the next course of action.
Keep me posted, and we'll take it from there.
Thanks Megan. I exited OneDrive (I'm not running Google Drive), but it made no difference. My Dropbox folder in Windows Explorer is showing green ticks, apart from one folder, which has disappeared from Dropbox on the web and on other devices (Android phone), but all the files are still there on my PC. Absent other suggestions, my next step would be to try uninstalling and reinstalling Dropbox, but I see others have done that already without success.
This is what Explorer looks like - it's the 'Flights' folder that's disappeared apart from on my PC.
Thanks Walter, yes my flights folder was in the 'deleted' page and has now been restored. Everything's now happy again 👍
Very odd though, I'm 99.9% sure I didn't delete it accidentally, as it's a two stage process. And if I did, that's no reason for Dropbox to stop syncing other folders. But then technology is wonderful, as long as it works!
- Walter
Thanks for keeping me in the loop, Chris. I'm happy to hear it's sorted now!
See you around the Community and have a lovely weekend ahead!
