You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Peter Hagen
2 years agoNew member | Level 2
File shared with you
Dear Community, Whenever I open the Dropbox app I get a pop-up message that a file was shared with me. I can then choose between „not now“ and „open“. Since the file is no longer available I can’t...
- 2 years ago
Hey there Peter Hagen, sorry to hear about this.
Can you clarify if you're referring to the mobile app or the desktop one?
If it's the former one, have you tried clearing the app's cache or reinstalling the app?
Let me know and we'll take it from there, Peter.
Walter
Dropbox Staff
Hey there Peter Hagen, sorry to hear about this.
Can you clarify if you're referring to the mobile app or the desktop one?
If it's the former one, have you tried clearing the app's cache or reinstalling the app?
Let me know and we'll take it from there, Peter.
Peter Hagen
2 years agoNew member | Level 2
Deleting and re-installing the app seemed to have helped. Thanks! 🙏😊
- Walter2 years agoDropbox Staff
Thanks for keeping me in the loop on this, Peter.
I'm happy to hear it's sorted now. See you around the Community and take care!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!