You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Feedback on my interaction with Support for a desktop issue on a Mac
Dropping this here to state my feelings about Dropbox technical support.
I had an issue that began about September 24th (hung up / frozen synch'ing "2 files"), which I researched myself, throu...
Hello GoodNewsBears
Sorry to hear about your experience here. I would love to give it a try at helping you with this. I am an independent contributor to the Dropbox forum, not affiliated with Dropbox in any way. I just have a lot of experience with Dropbox and wanted to help here on the forums, even though the moderators make it increasingly difficult to do so.
Unfortunately, there is no way for forum users to get in touch with each other. Email addresses are not allowed to be shared on the forum. The community moderators have a strict policy of keeping all interactions on the forum and not allowing users to communicate outside of the forum. In the past in order to be able to help people I tried to ask them to type my username in a search engine as a workaround, but community moderators will censor even that. As I type this message I am aware it could be also edited by one of the moderators.
This creates a ironic situation where people trying to help each other on the community are not allowed to. The most cited reason for this is "security concerns".
In case the community moderators are kind enough to let this message through, please enter my Dropbox forum username in a search engine in order to get in touch. I would love to help.
Thanks,
Andrew (DBoxTips)
