You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Feedback on my interaction with Support for a desktop issue on a Mac
Dropping this here to state my feelings about Dropbox technical support.
I had an issue that began about September 24th (hung up / frozen synch'ing "2 files"), which I researched myself, throu...
Well, posting here again to reiterate my disgust. I am done. It's very clear Dropbox technicians could care less about diagnosing and repairing my problem, as it's been a month and a half now. I'm in a constant loop of the same garbage and I'm out. I'm never going to post here again, as it's a complete waste of my time, as ALL has been from the get-go.
Obviously I have no choice but to keep deleting my giant file, then re-uploading it from scratch, just to stay on top of having a backup of my giant professional audio file.
Also the title of my original post ("Infuriatingly inefficient technical support") got immediately modified by MODS. I'm not saying that's censorship; it certainly categorized my post to where it's more relatable... But this has been NOTHING but "Infuriatingly inefficient technical support."
I'm moving on. Absolutely disgusted, infuriated, want my time back. Certainly wouldn't mind having some money back. This has been nothing but a joke from beginning to end. I will never recommend Dropbox to any one of my MAJOR pro audio colleagues--as I had for at least a decade--ever again. Unfortunately, *I* have no choice, at the moment, to stick with you. Which absolutely sucks. As soon as I find a way out, I'm taking it.
You fail.
Hello GoodNewsBears
Sorry to hear about your experience here. I would love to give it a try at helping you with this. I am an independent contributor to the Dropbox forum, not affiliated with Dropbox in any way. I just have a lot of experience with Dropbox and wanted to help here on the forums, even though the moderators make it increasingly difficult to do so.
Unfortunately, there is no way for forum users to get in touch with each other. Email addresses are not allowed to be shared on the forum. The community moderators have a strict policy of keeping all interactions on the forum and not allowing users to communicate outside of the forum. In the past in order to be able to help people I tried to ask them to type my username in a search engine as a workaround, but community moderators will censor even that. As I type this message I am aware it could be also edited by one of the moderators.
This creates a ironic situation where people trying to help each other on the community are not allowed to. The most cited reason for this is "security concerns".
In case the community moderators are kind enough to let this message through, please enter my Dropbox forum username in a search engine in order to get in touch. I would love to help.
Thanks,
Andrew (DBoxTips)
