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Forum Discussion
Feedback on my interaction with Support for a desktop issue on a Mac
Dropping this here to state my feelings about Dropbox technical support.
I had an issue that began about September 24th (hung up / frozen synch'ing "2 files"), which I researched myself, throu...
Well, posting here again to reiterate my disgust. I am done. It's very clear Dropbox technicians could care less about diagnosing and repairing my problem, as it's been a month and a half now. I'm in a constant loop of the same garbage and I'm out. I'm never going to post here again, as it's a complete waste of my time, as ALL has been from the get-go.
Obviously I have no choice but to keep deleting my giant file, then re-uploading it from scratch, just to stay on top of having a backup of my giant professional audio file.
Also the title of my original post ("Infuriatingly inefficient technical support") got immediately modified by MODS. I'm not saying that's censorship; it certainly categorized my post to where it's more relatable... But this has been NOTHING but "Infuriatingly inefficient technical support."
I'm moving on. Absolutely disgusted, infuriated, want my time back. Certainly wouldn't mind having some money back. This has been nothing but a joke from beginning to end. I will never recommend Dropbox to any one of my MAJOR pro audio colleagues--as I had for at least a decade--ever again. Unfortunately, *I* have no choice, at the moment, to stick with you. Which absolutely sucks. As soon as I find a way out, I'm taking it.
You fail.
Well, posting here again to reiterate my disgust. I am done. It's very clear Dropbox technicians could care less about diagnosing and repairing my problem, as it's been a month and a half now. I'm in a constant loop of the same garbage and I'm out. I'm never going to post here again, as it's a complete waste of my time, as ALL has been from the get-go.
Obviously I have no choice but to keep deleting my giant file, then re-uploading it from scratch, just to stay on top of having a backup of my giant professional audio file.
Also the title of my original post ("Infuriatingly inefficient technical support") got immediately modified by MODS. I'm not saying that's censorship; it certainly categorized my post to where it's more relatable... But this has been NOTHING but "Infuriatingly inefficient technical support."
I'm moving on. Absolutely disgusted, infuriated, want my time back. Certainly wouldn't mind having some money back. This has been nothing but a joke from beginning to end. I will never recommend Dropbox to any one of my MAJOR pro audio colleagues--as I had for at least a decade--ever again. Unfortunately, *I* have no choice, at the moment, to stick with you. Which absolutely sucks. As soon as I find a way out, I'm taking it.
You fail.
