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gherney's avatar
gherney
Explorer | Level 3
7 years ago

Fedora 28 / Gnome 3.28 - Open Dropbox Folder option

I have installed Dropbox in on my Fedora 28 desktop (I'm using Gnome 3.28), and the dropbox icon is displaying correctly on the upper right of my notification bar.  When I right-mouse click above the...
Desktop
Linux
Setting up the apps
  • Marco L.'s avatar
    Marco L.
    6 years ago

    Hi,

    The problem (and the solution) is quite simple I think: when clicking "Open Dropbox folder" on the Dropbox icon, it tries to open the Gnome file manager (Nautilus/Files) with the command "nautilus --no-desktop" which used to work with previous Gnome versions, but doesn't work anymore (except in Ubuntu, which has a Nautilus/file manager one or two versions behind).

    The right command to issue seems to be only "nautilus" (without the "--no-desktop" option), as otherwise, it generates the following error message in terminal:  "Option --no-desktop unknown"

    I have already reported the problem last May, and yet, Dropbox has not provided any correction. See this report:

    https://www.dropboxforum.com/t5/Installation-and-desktop-app/Gnome-3-28-Fedora-28-linux-Opening-file-manager-from-the-tray/m-p/275757#M50154

    After this report, I have been referred to someone from the "specialized" support team, who wrote me the following: "I relayed the details of your problem to our engineering team. From here, they’ll evaluate the problem and work toward a solution. I can’t say exactly how long this will take, however, I’ll keep a close watch on the team’s progress and let you know as soon as I have an update."

    So basically, I guess it's only a matter of making sure that Dropbox issues the proper command to open Nautilus/Files. It works flawlessly with other syncing utilities, like Nextcloud, Insync, etc.

    Hope this will be fixed soon!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey gherney!
 
Initially, could you please ensure that you meet the software requirements outlined here?
 
Furthermore, could you please try the following and see if the Dropbox folder opens:
  • Double-clicking on the Dropbox icon. 
  • Selecting the folder icon on the Notification panel.
If that doesn't work, have you tried quitting and restarting your desktop app - maybe that will do the trick. You can do this by:
  1. Clicking the Dropbox icon in your menu bar.
  2. Select the gear icon in the Notifications panel
  3. Choose Quit Dropbox.
  4. Open your applications menu and re-launch the desktop app (sign in again if necessary).
Let me know of any update! :slight_smile:
nickdc's avatar
nickdc
New member | Level 2
7 years ago

I've been using Dropbox on a Manjaro Gnome desktop for several months now and experience exactly this same problem. Everything else to do with Dropbox works just as it should, except the "Open Dropbox Folder" item from the drop-down icon menu. It's never worked for me. My system is fairly state-of-the-art and I've made no changes to the standard installation. Very bizarre.

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