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Forum Discussion

Ingpassoni's avatar
Ingpassoni
New member | Level 2
9 months ago

External drive partially backed up and not updating

Hello, 

 

i am using version 195.4.4995 to backup 450GB of data on an external drive on a win10pro PC.

 

Backup is in stall, frozen from last week:

 

 

Already try to restart the pc, and also remove and reinstalled the app. Any suggestion, it was running very well before.

 

Desktop
Dropbox Backup
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for letting us know about this, Ingpassoni.

     

    Is the Dropbox application currently running/syncing as normal on your computer?

     

    What do you see when you hover over the Dropbox icon in your system tray and what do you see when you actually click on the icon?

     

    Let me know and we'll go from there.

    • Ingpassoni's avatar
      Ingpassoni
      New member | Level 2
      9 months ago

      With chat help, it seems a problem of file number.

       

      I will make a new backup, with batches < 300k files 

       

      i will let you now when finished

       

      Thanks

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