You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ingpassoni's avatar
Ingpassoni
New member | Level 2
9 months ago

External drive partially backed up and not updating

Hello,    i am using version 195.4.4995 to backup 450GB of data on an external drive on a win10pro PC.   Backup is in stall, frozen from last week:     Already try to restart the...
Desktop
Dropbox Backup
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for letting us know about this, Ingpassoni.

 

Is the Dropbox application currently running/syncing as normal on your computer?

 

What do you see when you hover over the Dropbox icon in your system tray and what do you see when you actually click on the icon?

 

Let me know and we'll go from there.

Ingpassoni's avatar
Ingpassoni
New member | Level 2
9 months ago

With chat help, it seems a problem of file number.

 

I will make a new backup, with batches < 300k files 

 

i will let you now when finished

 

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey Ingpassoni, sure thing! 

     

    Take your time, and let us know more! 😎

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!