You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Unipenguin's avatar
Unipenguin
Explorer | Level 4
11 months ago

External backup doesn't show on Android App

Howdy!  I just noticed that while I have access to my PC backup in the Dropbox app on my phone, the backup for my external drive is not shown or accessible in the app. It shows up fine online, and th...
Android
Computer Backup
Dropbox Backup
Mobile
  • Jay's avatar
    Jay
    11 months ago

    Hi Unipenguin, it is no longer possible to access your backups from any device, other than the Dropbox Backup page. 

     

    In this case, you shouldn't be able to access the PC backup from the Dropbox mobile app, so this most likely isn't intentional, and may be corrected to the current version in the future.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi Unipenguin, and thanks for posting this here. 

 

Can you clarify if you were able to see your external drive backup previously on the mobile app? 

 

What’s the Dropbox app version?

 

Also, if you open your web Dropbox account on the mobile browser, does it show normally there? 

 

Let me know.

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