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Forum Discussion

Peter66's avatar
Peter66
Explorer | Level 3
2 years ago

error message after installation of the Dropbox desktop app

After the installation on my new mac I get an error message.  
Desktop
Error Messages
Install
Mac
  • RexVex's avatar
    RexVex
    2 years ago

    Okay, so I figured it out and found a work around. Once I downloaded Dropbox to my Mac I would select it and continually gave me an error message (which is posted above). I uninstalled and reinstalled multiple times and continued to have this issue. It wouldn't let me select anything once the error presented its self. So the work around was once it attempted to load I would click on the Dropbox symbol in menu bar and before it gave me an error I would select the preferences. It appeared that an old Dropbox account was still logged in. Therefore, I logged out and from there it allowed me to input my Dropbox details and connect my Mac to the Dropbox app. I am not sure what cause this issue but maybe the team can offer some insight. All I know is I found away around the error message and got the Dropbox app to work. Hope this helps others in the future.

RexVex's avatar
RexVex
Helpful | Level 6
2 years ago

So I am having the exact same issue. Can anyone help here?

 

I've installed, uninstalled, restarted with no success. It just keeps giving me the same error.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to see you're having this issue, RexVex.

     

    Is your second screenshot showing the entire error log? If not, can you please send us another screenshot showing the entire log, so we can check it out?

    • RexVex's avatar
      RexVex
      Helpful | Level 6
      2 years ago
      bn.BUILD_KEY: Dropbox
      bn.VERSION: 173.4.6706
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
      bn.is_frozen: True
      machine_id: 6e8fbcf7-6dcb-5737-b790-65190507208b
      pid: 1386
      ppid: 1
      uid: 502
      user_info: pwd.struct_passwd(pw_name='worktait', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Work Tait', pw_dir='/Users/worktait', pw_shell='/bin/zsh')
      effective_user_info: pwd.struct_passwd(pw_name='worktait', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Work Tait', pw_dir='/Users/worktait', pw_shell='/bin/zsh')
      euid: 502
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'worktait'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'worktait'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
           real_path='/'
                  mode=0o40755 uid=0 gid=0
           parent mode=0o40755 uid=0 gid=0
      HOME: '/Users/worktait'
      appdata: '/Users/worktait/.dropbox/instance1'
               real_path='/Users/worktait/.dropbox/instance1'
                      mode=0o40700 uid=502 gid=20
               parent mode=0o40755 uid=502 gid=20
      dropbox_path: '/Users/worktait/Library/CloudStorage/Dropbox'
                    real_path='/Users/worktait/Library/CloudStorage/Dropbox'
                          not found
                    parent mode=0o40755 uid=502 gid=20
      sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                            mode=0o100755 uid=502 gid=20
                      parent mode=0o40755 uid=502 gid=20
      trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                            not found
                      parent not found
      tempdir: '/var/folders/jq/x86_4tk10fn10m962ylgt65h0000gp/T'
               real_path='/private/var/folders/jq/x86_4tk10fn10m962ylgt65h0000gp/T'
                      mode=0o40700 uid=502 gid=20
               parent mode=0o40755 uid=502 gid=20
      Traceback (most recent call last):
        File "desktop/dropbox/client/main.py", line 5253, in _setup_root_for_account
        File "desktop/dropbox/sync_root/helpers.py", line 511, in get_root_for_account
        File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
        File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
      dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/a1738e03-dc81-411b-ba92-21b4504dbd1c’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/a1738e03-dc81-411b-ba92-21b4504dbd1c’.}

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for that, RexVex.

         

        If you've restarted the Dropbox app and the issue is still not resolved, can we reach out to you via email, in order to investigate further?

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