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GrandDuc's avatar
GrandDuc
Explorer | Level 4
6 years ago

Error Connection Timed out

All the Windows PCs on my network this morning, regardless of version of Windows receive an ERR_CONNECTION_TIMED_OUT when trying to access www.dropbox.com. The OSX machines are fine. All receive IP (Address, DNS) info from DHCP server, all use same firewall that has no rules blocking outbound connections. I tried using Google DNS servers, same result. Does not seem to be a DNS issue as a ping to Dropbox from those PCs return the IP address correctly.
It is obviously something on my network, but why only the Windows machines?

 

 

Desktop
Error Messages
Setting up the apps
  • Lusil's avatar
    Lusil
    6 years ago
    Hey peeps! Thanks for checking back in here and glad to hear that the issue seems to be resolved for you. 
     
    If the behavior persists for you though, don’t hesitate to give me a nudge and I’ll make sure to get back to you as soon as possible. Thank you! :grin:
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi there GrandDuc, sorry to hear that. 
     
    Hmm. :thinking: Initially, could you please confirm for me if you’ve tried switching browsers or using incognito? Could you also try navigating directly to another tab on the website such as your Files tab?
     
    Any additional info and screenshots (without personal info) of the behavior you’re seeing would be very helpful. Thanks in advance!
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Thanks for your swift reply and for the screenshot, GrandDuc. 
         
        I’ve sent you a ticket to the email address associated with your Community profile so as to further investigate. Please check your inbox for my latest message. 
         
        Looking forward to hearing back from you!

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