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Forum Discussion
Error 0x80096010 while installing on Windows Insider Build 1903
i am having problem while installing dropbox on a new pc with error code 0x80096010, please help me asap, thanks in advance
- I’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.
sure
Jay
Dropbox Staff
Dropbox Staffbut it works after windows update to current version. i just need to reinstall dropbox, and after uninstalling can't install dropbox again.
- Jay
i can't rollback to older version, but try advanced reinstall and still getting error message, maybe installer have comman line options for debug logging?
- Jay
%LOCALAPPDATA%\Dropbox\installer\l %APPDATA%\Dropbox\installer\l
- JayI’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.
- Same problem here.
- Same problem here
- Me too
- Yep.. Seems to be an insider build issue. While the Dropbox application did work fine, the install itself does not, e.g. I upgraded to the newest insider build and had no issues, but I had to format my system, and now I cannot install!
I have the same problem with Windows 10 Insider Preview 18329.1. The error message says that Dropbox-Update couldn't be installed due to error code 0x80096010.
I have the exact same problem
I think that Dropbox support should try to install the Windows Insider build for 19H1 (1903). This could be something that you need to get a head start on if Microsoft has done something in the next release that somehow prevents Dropbox from installing. I think it would be better if you knew about what is causing this now rather than the day after Microsoft starts pushing out the next release and Dropbox stops working.
There is something that calls itself Dropbox in the Microsoft Store which says that this app will not sync your dropbox files to the dropbox folder and you won't be able to have any access to the Dropbox files outside that App. That statement really scared me when I read it.
- Jay
Don't mark this as solved, it clearly isn't!
Had to go back to 1809 :disappointed_relieved:
The new Insider build 18334.19h1_release seems to have fixed the issue, I've succesfully installed Dropbox and it's working
after updating to 18334.1 dropbox installer was working fine
Thats work for me:
Right click on DropboxInstaller - Compatibility - Run Compatibility Troubleshooter.
Then i clicked in Test Program two times and the installation works.
Probably it run as compatibility mode to Windows 7.
I hope that tip help you.
