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Forum Discussion

kishan_raval's avatar
kishan_raval
New member | Level 2
6 years ago

Error 0x80096010 while installing on Windows Insider Build 1903

i am having problem while installing dropbox on a new pc with error code 0x80096010, please help me asap, thanks in advance
Desktop
Error Messages
Setting up the apps
Windows
  • Jay's avatar
    Jay
    6 years ago
    Hang on, I’m noticing a pattern here. 
     
    Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application. 
     
    From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.
     
    While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable. 
     
    If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.
  • Jay's avatar
    Jay
    6 years ago
    I’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.
protoror's avatar
protoror
Explorer | Level 4

not work, i try run install as admin on win 10 insider and always get error 0x80096010 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi protoror, make sure when you run the installer that you don’t right click the installer and ‘Run as administrator’, otherwise you’ll experience issues later.
 
Are you installing on a work or home computer? Have you tried temporarily disabling the antivirus software to ensure the installation progresses as normal?
 
Any details you can provide would be great!
  • protoror's avatar
    protoror
    Explorer | Level 4
    6 years ago

    i try use web install, stable and beta no one cant run correctly (with admin or without admin)

    IDK what need doing, no antivirus on this time, is work PC with domen/

    Other software work good.

    • Jim_Di's avatar
      Jim_Di
      Helpful | Level 5
      6 years ago

      have a same problem after i try reinstall dropbox. i use advanced reinstall guid, but it don't work for me.

       

      currently i use win10 insider preview, at now it has 1903 version, 18323.1000 build

       

      i'm try to use web installer and offline vesrion

       

       

       

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      In order to investigate this matter further, protoror, would it be okay if we message you at the email associated with your forum profile?
      • protoror's avatar
        protoror
        Explorer | Level 4
        6 years ago

        sure

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