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kishan_raval's avatar
kishan_raval
New member | Level 2
6 years ago

Error 0x80096010 while installing on Windows Insider Build 1903

i am having problem while installing dropbox on a new pc with error code 0x80096010, please help me asap, thanks in advance
Desktop
Error Messages
Setting up the apps
Windows
  • Jay's avatar
    Jay
    6 years ago
    Hang on, I’m noticing a pattern here. 
     
    Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application. 
     
    From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.
     
    While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable. 
     
    If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.
  • Jay's avatar
    Jay
    6 years ago
    I’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.
BrunoCarvalho's avatar
BrunoCarvalho
Helpful | Level 5
6 years ago
This is a error of dropbox application, install without give admin permissions. The application will have some problems but it can be used, I have already contacted the support.

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