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Dropbox won't start on my Mac and I've done all the things, please help
I updated dropbox and now it won't open on my Mac. I reinstalled the OS, updated to the latest OS, my device is in the Dropbox security list, and I downloaded Dropbox (4 times!) installed and it won't open. I get a window that says it can't open and then a text file with a bunch of error messages. See below, please help, I didn't find anything on the community boards about this. Thank you.
bn.BUILD_KEY: Dropbox
bn.VERSION: 183.4.7058
bn.constants.WINDOWS_SHELL_EXT_VERSION: 65
bn.is_frozen: True
machine_id: dbf7a4cd-d42b-51cb-ab53-b75598767b08
pid: 5012
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='bia', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Elisabeth Belloli', pw_dir='/Users/bia', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='bia', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Elisabeth Belloli', pw_dir='/Users/bia', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/bia'
appdata: '/Users/bia/.dropbox/instance1'
real_path='/Users/bia/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/bia/Library/CloudStorage/Dropbox'
real_path='/Users/bia/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/rn/cz79xnbn46s2f27nhxm6bvbr0000gn/T'
real_path='/private/var/folders/rn/cz79xnbn46s2f27nhxm6bvbr0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5504, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/4fa8ac42-ac4f-49b6-9882-9679906ebb35’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/4fa8ac42-ac4f-49b6-9882-9679906ebb35’.}
I guess I have the same issue
Dropbox won't start after update (this update moved all files to a new folder)
I've tried updating Dropbox, also updated MacOS to Sonoma, still the same.
ERROR:
bn.BUILD_KEY: Dropboxbn.VERSION: 184.4.6543bn.constants.WINDOWS_SHELL_EXT_VERSION: 66bn.is_frozen: Truemachine_id: 1226c863-23af-55c0-a16b-7b3f25755fa6pid: 1585ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='Sitchko', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Igor', pw_dir='/Users/Sitchko', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='Sitchko', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Igor', pw_dir='/Users/Sitchko', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Sitchko', '_nsurlstoraged'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Sitchko', '_nsurlstoraged'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/Sitchko'appdata: '/Users/Sitchko/.dropbox/instance2'real_path='/Users/Sitchko/.dropbox/instance2'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: '/Users/Sitchko/Dropbox'real_path='/Users/Sitchko/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40750 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/x0/dfg8ksb17l97l65g661sszdr0000gn/T'real_path='/private/var/folders/x0/dfg8ksb17l97l65g661sszdr0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/fs_api/lifecycle.py", line 235, in clientFile "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_clientFile "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"The above exception was the direct cause of the following exception:Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 866, in wrapperFile "desktop/dropbox/client/main.py", line 6792, in finish_dropbox_bootFile "desktop/dropbox/client/message_queue.py", line 306, in _wrappedFile "desktop/dropbox/client/main.py", line 6252, in _init_components_for_accountFile "desktop/dropbox/client/main.py", line 6175, in create_sync_engineFile "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engineFile "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__File "../mac_arm64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__File "desktop/dropbox/fs_api/lifecycle.py", line 259, in clientdropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"- Walter, I have done that many, many times. I’ve also, as stated, reinstalled OS, updated OS, updated Dropbox, and run disc utility and repair. Also uninstalling and reinstalling Dropbox. Included in the post was the error code message provided by Dropbox. Please, please, suggest something helpful. Thank you
