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Forum Discussion

Sydenham's avatar
Sydenham
Explorer | Level 3
2 years ago

Dropbox won't open as I'm getting an error

I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox  when I try to reinstall I keep ge...
Desktop
Error Messages
Install
Mac
Setting up the apps
  • dasty's avatar
    dasty
    2 years ago

    the terminal does not show the password. The cursor on screen will not move, this is the correct behaviour. Just enter your password and press enter and then add the next line by copy/pasting and pressing enter again. Do this until you are finished with all the lines. After having pressed enter after the last line, reinstall the app. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi kennlu, sorry to hear about that! 

 

If you haven't tried that already, could you try to quit the desktop app, reboot your computer and then relaunch the Dropbox desktop app again?

 

If this doesn't work, can I send you an email then?

 

Keep me posted! 

kennlu's avatar
kennlu
Explorer | Level 3
2 years ago

Hi Megan, 

 

Thanks for the speedy reply. I did try to reboot the system too and still, it is not working. Feel free to send an email. 

 

Thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    I just sent you an email, kennlu, I'll see you there!

    • kennlu's avatar
      kennlu
      Explorer | Level 3
      2 years ago

      Hi Megan, 

       

      I just figured out a solution. I am describing it in a little more detail here for people who may have the same situation.

      Situation:

      When I start dropbox, it normally shows "starting" with the two blue boxes cycling. After several minutes, the error box pops up and dropbox closes itself. 

       

      Solutions:

      1. I tried what Megan suggested in the other post to enable full disk access and accessibility for dropbox under privacy and security in the system settings. 

      2. While that doesn't solve the problem, I guess you need those accesses anyway. 

      3. During the dropbox starting stage, I went to the preference in the drop-down menu from dropbox, and I logged out of my account. Dropbox then quit.

      4. I then restarted dropbox and logged in with my account. Everything went well then. 

       

      Thank you

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