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Forum Discussion

stevebb's avatar
stevebb
Explorer | Level 3
2 years ago

Dropbox will no longer support MAC OS10.12 in June. How will this affect my other device?

I use Dropbox on a Dell laptop running Windows 10 and on a Mac running MAC OS10.12. Dropbox will no longer support MAC OS10.12 in June. How will this affect my ability to use Dropbox on my Dell lapto...
Desktop
Mac
  • Walter's avatar
    Walter
    2 years ago

    Hey MWoodsMusic, thanks for joining the discussion here.

     

    I'm afraid that there's no other option apart from upgrading your computer's OS to a supported desktop environment. 
     

    in addition, you should be able to access your Dropbox account and files normally through a web browser.

     

    I wish I had a better answer than this, Mike. 

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
stevebb wrote:

How will this affect my ability to use Dropbox on my Dell laptop

It won't affect your Dell at all. Windows 10 is still fully supported.

  • stevebb's avatar
    stevebb
    Explorer | Level 3
    2 years ago

    THANKS!!!!

  • rebnj's avatar
    rebnj
    Explorer | Level 3
    2 years ago

    Will Dropbox no longer support MacOS 10.12.6 as well? Or just 10.12? 

    Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi rebnj, I hope you're doing well, and I apologize for any confusion this may have caused.

       

      As of June 27th 2023, the Dropbox desktop app will no longer work on any Mac device running macOS 10.12 or older.


      Please note that your data in Dropbox is safe, but you will not be able to access it through the Dropbox desktop app unless you update to a supported operating system.

       

      I hope this clarifies!

      • Bonnie K.4's avatar
        Bonnie K.4
        Collaborator | Level 9
        2 years ago

        So what does this actually mean for us business clients who pay you a monthly fee and have been doing so for years?

         

        I don't use the app, I have files synced in Finder. Are you telling me I can no longer drop a file into the folder in Finder to sync something?

         

        "Just upgrade your operating system." This is not an actual solution. We use 10.12 because business specific programs can not run on OSs higher than that. My machine works perfectly fine in all regards but because Dropbox has made this stupid decision to cancel support we are going to be stuck. Your solution is for paid clients to shell out $1000s of dollars every few years to buy new Macs when there is nothing wrong with the older ones, which will screw up currently working programs and workflows, just to keep using your app!? Are you serious?

         

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