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Forum Discussion

schroederphoto's avatar
schroederphoto
Explorer | Level 3
2 years ago

Dropbox Vault disappears from finder list after unlocking

Recently, when I unlock my Dropbox Vault folder the folder itself disappears from the finder list after unlocking.  I can still see it when I go to Dropbox online, just not on my computer's finder.  ...
Dropbox Vault
Mac
  • Megan's avatar
    Megan
    2 years ago

    Hi schroederphoto, thanks for the info! 

     

    Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi schroederphoto, I'd be more than happy to help!

 

Could you let me know the app's current syncing status, along with the version that you have installed on the device?

 

Keep me posted, and we'll take it from there. 

  • schroederphoto's avatar
    schroederphoto
    Explorer | Level 3
    2 years ago

    Syncing Staus: Updating 500 files, 394gb (24hrs)

    Version: 161.4.4923

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi schroederphoto, thanks for the info! 

       

      Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault. 

      • wzrdjr's avatar
        wzrdjr
        Helpful | Level 5
        2 years ago

        Apparently Dropbox Vault on the Mac desktop is being retired.  So will my use of Dropbox.  Having to use it on the web or mobile only?  I'm out.

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