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Forum Discussion
Dropbox using too much memory on my PC
I only have 3,200 files (2.56 GB) and Dropbox uses 3X more memory than anything else on my PC (win 10 v2004). I've had DB (syncing to my PC and Laptop) for many years, never had or noticed this issu...
Apologies for the delay in getting back to you here skier1!
Can you try doing an advanced reinstall of the desktop app?
Please bear in mind that if you have a Basic Dropbox account that there is a 3 device limit. If you currently have more than 3 devices connected to your account then let me know as you would need to disconnect all but 2 devices to reconnect this one.
Daphne
Dropbox Staff
Dropbox StaffHi skier1, I hope you're doing well today!
If you haven't already, can you check out this article and let me know if any of the points there help at all?
If not, please let me know which version of the desktop app you have installed at the moment.
Keep me posted with your findings!
Hi, and thx so much! Yes, i had seen a similar article and the only item that applies is external factors eg Norton, Malwarebytes and possibly Windows Defender (mostly disabled anyway), each of which i disabled and looked at the task manager for improvement, there was no improvement. I am using Dropbox v98.4.158 and I've attached a photo of my task manager with the high usage. Thx!!
- Daphne
Thanks for checking that skier1.
Can you let me know what the current sync status of the app is? Do you notice the high usage when the app is syncing files or when it's "up to date"?
Let me know!
The screenshot below is after Dropbox has synced on startup and is "up to date". Seems like it's using lots of memory for doing nothing. Thx again for your assistance.
- Daphne
Thanks for checking on that skier1!
Could you try the following steps to fix any incorrect file permissions to see if that does the trick?
- Click the Dropbox icon in your system tray.
- Click the profile pic/initials icon in the top right of the window.
- Choose "Preferences..."
- Go to the "Account" tab.
- While holding the Alt+H keys, click "Fix Hardlinks".
If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". The app might need to sync for a while after doing this, so please just keep an eye out for any change in the memory usage of the app.
