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Forum Discussion

freelancingjim's avatar
freelancingjim
Helpful | Level 6
4 years ago

Dropbox using over 4GB of RAM on my M1 Macbook Pro 13"

Dropbox is using over 4GB of RAM on my M1 Macbook Pro 13".   I realise that we are waiting for the native Apple Silicon version, but this is rediculous. I've been using dropbox for more than 10 y...
Desktop
Mac
Setting up the apps
Galaxy3's avatar
Galaxy3
Explorer | Level 3

Well I just had my MacMini M1 with 16 GB Ram show Dropbox consuming 46GB (not a typo) of RAM and machine was in amber memory pressure too. This app suffers massive memory leak, a quit and restart got it back to a much more acceptable 280MB and already after around 40mins is back to 328MB, and this isn't counting the 7 Finder extensions consuming 13MB ea too, or the renderers, helpers etc

This machine is only 2months old and was set up from scratch (ie not migrated) so I know I have latest versions of dropbox installed. Hoping there is a fix coming or perhaps need to look at alternates

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Galaxy3, I hope you’re doing well and I’m sorry to hear about the issue.

 

Can you please check what’s the current syncing status of your desktop app, as well as its app version? 

 

Please let me know these details, and we’ll look into this further.

  • Galaxy3's avatar
    Galaxy3
    Explorer | Level 3
    3 years ago

    Thanks for reply, and sorry for my late reply.

     

    The sync status is active and up to date with no errors and the app version is the latest as downloaded when this machine (M1 based MacMini) was rolled out couple weeks ago (but version number is 162.4.5419)

     

    FWIW when you quit the application and then restart it the usage plummets, as do the processes running as well. See attached. Smallest usage and process allocation from a fresh launch of dropbox - this is ant after a restart, then after a relatively short period more processes and more RAM, then after a few days massive increase in processes and RAM usage

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the info Galaxy3!

       

      Would it be okay for me to reach out, and send you an email, in order for us to have a closer look into this? 

      • Galaxy3's avatar
        Galaxy3
        Explorer | Level 3
        3 years ago

        yep happy for you to reach out.

         

        The work around I have created is a calendar event that quits the app waits 10 seconds and the restarts the app once a week. as we typically do not shut this machine down. I don't see this leak occurring on any of the intel installs I currently use or have used in past

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