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Forum Discussion

hamaryu's avatar
hamaryu
New member | Level 1
2 months ago

Dropbox unexpectedly quits on Windows 10.

I have 4 sync computers and 1 cell phone It's normal on the website, it's normal on the cell phone, but two computers and two laptops Even if you synchronize, it will end, and it will end eve...
Desktop
Error Messages
Windows
hamaryu's avatar
hamaryu
New member | Level 1

 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi hamaryu! Hope you don’t mind if I jump in here.

Before troubleshooting further, can you clarify if you’re currently seeing the small Dropbox icon in your system tray (at the bottom right corner of your screen)? If you do, I’d like you to hover over it and let me know the app version it shows.

  • hamaryu's avatar
    hamaryu
    New member | Level 1
    2 months ago

    처음에는 212.4.5767이
    전혀 전혀 방해가 되지 않았습니다.
    213.3.4408로 업데이트되어
    현재 증상은 Home Computer 1대, Office Computer 1대, Share Computer 1대, 노트북 1대에서 발생하고 있습니다. 
    셀만 구성입니다.

    드롭박스 재시작 누르면 20초 안에 다시 나오고 '닫기' 누르면 완전 꺼져요.
    5년째 쓰고 있는데 처음이라 정말 당황스럽네요

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      안녕하세요 hamaryu, 추가 정보를 제공해 주셔서 감사합니다! Windows 10 컴퓨터에서도 고급 재설치 단계를 따를 수 있어야 합니다. 발생한 문제에 대해 자세히 알려 주실 수 있나요?

      --

      Hey hamaryu, thanks for the added info! 

      You should be able to follow the steps for following an advanced reinstall even on a Windows 10 machine. 

      Can you let me know more in regards to the issue that you face?

      • hamaryu's avatar
        hamaryu
        New member | Level 1
        2 months ago

        All pcs are Windows 10 and I've only done high-end reinstallations at home, but it didn't work yesterday after 6 hours of fighting
        I'll try it again at the office computer now

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