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Forum Discussion

cme2's avatar
cme2
Helpful | Level 5
2 years ago

Dropbox unexpectedly quit on Mac

I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS...
Desktop
Error Messages
Mac
  • cme2's avatar
    cme2
    2 years ago

    I manually installed 168.2.466 and the app seems stable now. 

rmundell's avatar
rmundell
Helpful | Level 6

How do you do that if Dropbox wont stay open? I have the same problem.

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey rmundell, could you clarify the version of the Dropbox desktop app installed on your computer at the moment and your computer's OS version?

  • rmundell's avatar
    rmundell
    Helpful | Level 6
    2 years ago

    my Macbook is using ventura 13.4.1. The dropbox version is181.4.5678

  • rmundell's avatar
    rmundell
    Helpful | Level 6
    2 years ago

    a few minutes after starting, i get an error saying that dropbox unexpectedly quit. I have tried reinstalling it, but get the same message. This only happens on my Macbook Pro. it runs fine on the windows computers, but doesnt show any of the files i have saved from my macbook.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update here, rmundell.

       

      Can you take a look at the troubleshooting steps for this error here, to see if anything helps?

      • rmundell's avatar
        rmundell
        Helpful | Level 6
        2 years ago

        hi Hannah,

        I had already worked through the steps on that page before i posted in the community forum. 

        thanks,

        Roger

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