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Helpful | Level 6

2 months ago

Solved

Dropbox Stuck on "Connecting Components" Mac Desktop - Sonoma 14.6.1

https://www.dropbox.com/scl/fi/efgcyj072mk1oog8l60oi/Screenshot-2025-02-21-at-11.00.09.PNG?rlkey=987xnlxx14hbmdbp0dwb84os8&st=rgbstwk2&dl=0 See image (I used my phone to upload it to Dropbox). De...

desktop

Error Messages

Mac

Rich
3 years ago
pagnix wrote:

The tell me it's Dropbox Plus plan

The Plus plan is not a Dropbox Business plan. It's a personal plan (meant for one person) and not considered a "business" account, even if they're using it for business purposes. Judging by the message you received about signing in with a work account, I'd guess that the Microsoft Migration service only works with Dropbox Business accounts.

Erez Menashe

Explorer | Level 3

17 days ago

I have the same issue but I don't understand how to solved it

Jay

Dropbox Staff

16 days ago

Hi Erez Menashe, do you have an external drive connected to your computer, similar to what the previous user had?

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De...","body@stringLength":"1210","rawBody":"

https://www.dropbox.com/scl/fi/efgcyj072mk1oog8l60oi/Screenshot-2025-02-21-at-11.00.09.PNG?rlkey=987xnlxx14hbmdbp0dwb84os8&st=rgbstwk2&dl=0

See image (I used my phone to upload it to Dropbox).
Desktop Mac version of Dropbox stuck in this loop saying \"Connecting Components...\" and will not progress.

Things I've tried:
- Checking firewall. My firewall has been off and I don't turn it on, ever.
- Auto Proxy is disabled. There are no proxies running.
- I don't have a VPN on.
- I've reinstalled Dropbox App twice.
- I've rebooted after reinstall twice.
- I've killed the app in Activity Monitor and rebooted as well.
- I've ensured Full Disk Access to Dropbox as well as ensuring it's enabled in all other permissions.

I don't understand what's going on. I've changed nothing and magically over the past couple days, Dropbox has just stopped working. Any ideas?

Thank you!

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Hi Erez Menashe, do you have an external drive connected to your computer, similar to what the previous user had?

","body@stringLength":"420","rawBody":"

Hi , do you have an external drive connected to your computer, similar to what the previous user had?

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Alrighty, I think I might know what's happening. When I try to open Dropbox using Spotlight, since my external backup hardrive is a carbon copy of my Mac, it attempts to open the first Dropbox app that I choose in Spotlight, which, in this case, was attempting to open it from my external backup drive INSTEAD of opening it from my local Applications folder. For some reason, Dropbox app doesn't like that and it just loops in a never-ending loading. There's something funky with the indexing here. So, if I just wait for Spotlight to populate appropriately, it will let me choose the Dropbox app in the Applications folder. Then, it seems to sync properly.

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I have the same issue but I don't understand how to solved it

","body@stringLength":"68","rawBody":"

I have the same issue but I don't understand how to solved it

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Dropbox Stuck on "Connecting Components" Mac Desktop - Sonoma 14.6.1

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