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Forum Discussion
Ian_A6
2 years agoCollaborator | Level 9
Dropbox stopped launching from Windows 11 start menu or taskbar
Stopped working today (possibly after windows update yesterday?). Will launch from notification area but not the others. Trien reinstalling - no effect. Any ideas or anyone else seeing this beha...
- 2 years ago
So Dropbox support sorted it out. It was a beta version that had installed (I don't think I ever asked for beta but it was turned on in preferences). reinstalled stable version and all working 😊
amk2
2 years agoExplorer | Level 4
I have windows 11 and it suddenly stopped allowing me to get to Dropbox from the systray or the windows file explorer, mid-day yesterday (12-5-23). It was working all morning just fine from the systray. I worked with two Dropbox people on chat -- one had me to download and install current version of Dropbox which was already current and issue continues. The other Dropbox tech remoted in and said after seeing what was happening, that it was likely a Microsoft Windows problem and I would have to launch from the notification area by right clicking the Dropbox icon on the bottom right near the clock and clicking on the file folder. I'd rather launch from the systray like I've been doing for years. Any additional solutions? One idea I tried is sometime on MSWindows in the past, an app like Outlook or Chrome won't launch from systray and I have to 'end task' to those apps that are running in the background. There are 7 Dropbox apps running in the background on my machine... I tried ending task on each one, but they come back so I'm not sure what that means? Am I able to 'quit' from the profile button in the notification app of Dropbox by the clock and that will allow it to open from the icon in the systray? I'm concerned if I say 'quit' from that notification area I might not be able to access Dropbox at all so I haven't tried that. I've didn't know I could access Dropbox there --Is that a new version of Dropbox? Did that cause this issue? Any help is appreciated! Thank you.
- Ian_A62 years agoCollaborator | Level 9
Yes, this has happened to me again today. Last time, it was a bit of version that had been installed due to a switch in the settings, but not this time. Like you, I’m on the latest version so no idea what the problem is. Will try to sort tomorrow if it doesn’t right itself overnight.
- Nancy2 years agoDropbox Staff
amk2, can you share with me the ticket numbers from your convo with our support team? I’d like to go through all the steps you’ve already taken, and go from there.
Ian_A6, if the issue persists, please send me the OS version of your device, as well as your current Dropbox app version.
- amk22 years agoExplorer | Level 4
Thanks Nancy. The ticket number is 23013167. It seems it might be an issue with the latest update of DropBox? I am current with DropBox 188.4.6302.
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