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Forum Discussion

RiaT's avatar
RiaT
Explorer | Level 4
10 months ago

Dropbox says no internet connection when trying to sign in to the Android mobile app

I am trying to sign into Dropbox on my new Samsung phone.   Dropbox states “you need an internet connection to upgrade your account” when trying to sign on my new phone.  BUT I HAVE!   I am n...
Account Access
Android
Error Messages
Mobile
  • Megan's avatar
    Megan
    10 months ago

    Hey RiaT, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have less than 3 devices linked to your account already?

     

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey RiaT, thanks for bringing this to our attention.

 

Are you seeing the same behavior both on WiFi and mobile data?

 

Which version of the Dropbox app and Android are you using?

 

Thanks in advance!

RiaT's avatar
RiaT
Explorer | Level 4
10 months ago

Hello,

 

Just tried Data only, it's the same.

Andoid 13

Dropbox v. 358.2.4

  • RiaT's avatar
    RiaT
    Explorer | Level 4
    10 months ago

    Sorry, Android 14

     

    After filling in my email address and password I get as far as filling in the security code and then the “you need an internet connection to upgrade your account” pops up.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks for the additional info, RiaT.

       

      Have you tried uninstalling the app, restarting the device and then reinstalling it, to see if it helps?

      • RiaT's avatar
        RiaT
        Explorer | Level 4
        10 months ago

        Yes, I have tried several times uninstalling the app, restarting the device and then reinstalling it.

        Installing it from google play and also from the Dropbox website on my computer.

        I don't understand why it lets me fill in the security code and then crashes.

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