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RiaT's avatar
RiaT
Explorer | Level 4
10 months ago

Dropbox says no internet connection when trying to sign in to the Android mobile app

I am trying to sign into Dropbox on my new Samsung phone.   Dropbox states “you need an internet connection to upgrade your account” when trying to sign on my new phone.  BUT I HAVE!   I am n...
Account Access
Android
Error Messages
Mobile
  • Megan's avatar
    Megan
    10 months ago

    Hey RiaT, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have less than 3 devices linked to your account already?

     

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey RiaT, thanks for bringing this to our attention.

 

Are you seeing the same behavior both on WiFi and mobile data?

 

Which version of the Dropbox app and Android are you using?

 

Thanks in advance!

  • RiaT's avatar
    RiaT
    Explorer | Level 4
    10 months ago

    Hello,

     

    Just tried Data only, it's the same.

    Andoid 13

    Dropbox v. 358.2.4

    • RiaT's avatar
      RiaT
      Explorer | Level 4
      10 months ago

      Sorry, Android 14

       

      After filling in my email address and password I get as far as filling in the security code and then the “you need an internet connection to upgrade your account” pops up.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for the additional info, RiaT.

         

        Have you tried uninstalling the app, restarting the device and then reinstalling it, to see if it helps?

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