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GollyRojer's avatar
GollyRojer
Collaborator | Level 9
7 years ago

Dropbox Re-installation Won't Use Previous Folder

McAfee found a virus in Dropbox file win32api.cp35-win32.pyd and couldn't quarantine it, so I uninstalled Dropbox and re-installed it. The file is clean now, but I need Dropbox to use the folder it w...
Desktop
Setting up the apps
  • Walter's avatar
    Walter
    7 years ago

    Hey there GollyRojer - sorry to hear about this.

    You should have gotten an "Advanced" option when re-installing our software on your computer normally which in turn would enable you to point your Dropbox Folder to your pre-existing one. Did you see that at all? 

    When you re-install the Dropbox software and you do not want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of the existing Dropbox folder as the location for this new install.

    Let me know what you find and we'll take it from there, if needed that is. Thanks! 

GollyRojer's avatar
GollyRojer
Collaborator | Level 9

According to this article, you can do it during installation by clicking "Advanced settings" while choosing folders to sync. As far as I have been able to determine, that option isn't available after installation, so I guess you better be sharp and catch it as it goes by.

https://www.dropbox.com/help/desktop-web/advanced-reinstall

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

If you didn't get it at all when re-installing I'd suggest that you logged a ticket with our support team so we can look into this internally with all of our tools available. If you find any troubles with this, let me know and I'll reach out via email from my end. 

Thanks in advance GollyRojer! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thank you for this feedback GollyRojer - I'll pass your comments to our dev team for consideration.

    In the meantime, note that you should be able to move your Dropbox Folder anytime supposing that your user account must have permission to write to the desired location and that the drive must be in the correct format. Drive specifications and systems requirements can be found in this Help Center article. 

    If there's anything else I can help with, do let me know! 

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