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Forum Discussion

snibbe's avatar
snibbe
Helpful | Level 5
3 years ago

Dropbox permissions error on install on MacOS Monterey

I'm having the same problem others are re-installing on Monterey after a disk wipe and restore from time machine. Here's the dump. Can you advise what to do? I've tried the "advanced re-install" and ...
Desktop
Mac
Setting up the apps
  • snibbe's avatar
    snibbe
    3 years ago

    I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)

lorcott's avatar
lorcott
Explorer | Level 4
3 years ago

Need some help...Unfortunately DROPBOX SUPPORT is non-existent. Been running Dropbox app on iMac for years with suitable updates. Yesterday, my app appeared to be corrupt. I deleted it and tried to reinstall. Trying both simple and advanced reinstalls, I get a permissions error that stumps me. I rely on Dropbox for my business and I'm fairly computer literate. I don't want to break the link between my computer and the cloud, but I suspect the problem is an orphan file in my library. Anyone help PLEASE!!!!!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey lorcott, sorry to hear you're having issues with this.

     

    Could you please send us the whole error log from the message you get so that we can have a better look into this?

     

    Thanks!

    • lorcott's avatar
      lorcott
      Explorer | Level 4
      3 years ago

      So I had my tech guy take a look. He deleted some "hidden" config files and the install went smoothly after that. Really good to know that there's a knowledgeable community out there for Dropbox. Totally disgusted in their internal support team. Ran me around in circles for two days.

       

      Thanks Walter.

       

      s

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for your feedback and also thanks for keeping me in the loop lorcott -  I'm happy to hear it's sorted now. 

         

        Let us know if anything else comes up!

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