You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

SGalbraith's avatar
SGalbraith
Explorer | Level 4
6 years ago

Dropbox options no longer showing when right clicking in macOS Finder (Mojave)

Similar to the other user who is having this problem on windows, sometime ago (I don't remember when), the dropbox options that appear when you right click a file (of particular use for me was Create...
Desktop
Setting up the apps
  • Walter's avatar
    Walter
    6 years ago

    Hey there SGalbraith - sorry to hear about this; could you provide a screenshot of the app's exact status as shown on the app at the moment?

    In the meantime, you can try relaunching Finder by using the following steps:

    -Save any files that you have open and close any applications
    -Click on the Apple icon in the top left of your screen
    -Click on "force quit"
    -Relaunch the Finder.

    Let me know how it goes!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there SGalbraith - sorry to hear about this; could you provide a screenshot of the app's exact status as shown on the app at the moment?

In the meantime, you can try relaunching Finder by using the following steps:

-Save any files that you have open and close any applications
-Click on the Apple icon in the top left of your screen
-Click on "force quit"
-Relaunch the Finder.

Let me know how it goes!

visualhaus's avatar
visualhaus
New member | Level 2
6 years ago

I have the same issue but relauncing the finder didnt fix it. any other ideas?

  • MWREsq's avatar
    MWREsq
    New member | Level 2
    6 years ago

    I had this issue and found the answer in System Preferences >> Extensions >> All.  There I checked the box next to Dropbox > __ Finder Extensions.  

    • Rafe's avatar
      Rafe
      Explorer | Level 4
      6 years ago

      I can't find the extension for dropbox, but only a checkbox for OneDrive, other than reinstall the Dropbox( not working), any suggestion? I use the Mojave and the latest version of Dropbox and the iMac is a brand new setup.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey MWREsq, welcome to the Dropbox Community. Thanks for letting us know what did the trick for you - great work on the troubleshooting!

        Also, Rafe, thanks for reaching out to us about this. Could you please confirm for us what the Dropbox icon reads when you hover over it on your menu bar? 

        Keep us posted!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Sorry to hear that visualhaus!

    To get these options, the desktop app must be up and running. If it is indeed running and you're not seeing these options, could you forward me a screenshot of its exact status as shown on the affected computer?

    This will help me investigate further if needed. 

    Thank you!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!