Hello everyone!
I am using Mac OS Monterey 12.6.2
I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked oka...
That's ridiculous. I have the same problem, with the added problem that since the "Upgrade" (LOL) any time I try to move files on my Mac desktop, the transfers are taking forever. Dropbox screwed something up with my file system somehow. I can't believe I'm actually paying for this. Maybe not for much longer...
Sorry to hear about this. Hopefully going back to old settings/re-installing would work for you as well.
I saw many in the community are facing the same issue. This is still at Beta stage, to keep up with all the recent changes on Mac. Hopefully, the team will figure it out soon. I like the DropBox app. For the time being, I need to be patient and not click on the Beta upgrades.
It would be helpful to get a recommendation anywhere between unlimited and 50 kbs, for example based on our known internet speed? I have 100mbs. Does unlimited mean it takes up all those 100 megabits per second? 50 kbs then seems ultra low in comparison, so what would be a good setting? And what else plays into slow a slow startup? I did find that my HD is using 100% to write time (percentage of time the disk is processing read or write requests) and this dropped immediately to normal levels after pausing DB.
Thank you for your feedback on this be-each - I'll pass your comments on to the dev team for their consideration.
In the meantime, note that our servers do not set caps on the upload or download speeds from the Desktop client, but file sync is a complicated process that includes more than just the transfer of the data. Keep in mind each file is divided and compressed into hashed components, transferred via secure data transfer, and then encrypted and stored on our servers. During an upload, the transfer speeds are also dependent upon how quickly your computer can process and compress the components of the files to make them available for upload. For more information on high CPU usage when using Dropbox, please refer to this page:
Moreover, the Dropbox client (i.e. the desktop app) will also batch upload smaller files into batches of 800 files. If you have 800 * 1 kB files the effective batch that's sent to Dropbox will be 800 kB in size. You may commonly see this behavior when Dropbox first starts syncing as the client starts with smallest files first and then progresses to larger files.
Thus, the initial sync of your data is going to be the most time and resource intensive period. However, the more you use Dropbox the more efficient syncing becomes:
Once you upload a file to Dropbox, you never need to upload it again.
When editing large files, the Dropbox app attempts to sync only the blocks of the file that have changed.
You can also check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
Please keep in mind that the actual sync speed you see may not match these speeds directly as we are including the hash, compression, and encryption process in our aggregate kB/s speed (note this is kByte not KBit per second).
I hope this information helps to some extent Johanna and please let me know if there's anything else I can assist with.
Even though it's not an option at the moment, I'll make sure to pass this along to our dev team for future consideration - thank you for the feedback.
I can't be sure if this is going to be implemented as this setting is device specific and members of teams are able to connect their personal accounts with their work one so in case the members have their personal accounts connected to their work ones via our desktop app, the changes you'd apply to their bandwidth settings would affect their personal accounts too (and that's something we obviously cannot allow for security purposes) unless you've chosen to prevent them from doing so (this feature is available on our Advanced and Enterprise plans).
I hope this information helps to some extent and please let me know if you have anything to add. Thank you LeonMurray!
Setting bandwidth limit is not enough. First of all automatic bandwidth control as mentioned in product documentation is not useful to manage internet congestion as can only control traffic inside own device (computer). Then, in my experience, the bandwidth limit has be set too low to really avoid Dropbox interfere on network traffic, making sync speed too slow. Not sure why, but any time Dropbox start syncing in my wife computer the rest of the family begin to complain about Internet not working. Yes, we do not have high speed connection (12 MB/s) but I have configured Dropbox limit to around 20% of available bandwidth (UL & DL) and still the impact is very noticeable.
I would expect Drobox to implement scheduled sync, allowing to setup bandwidth utilization profile by time of the day. This does not seem to be so difficult to do and would really change my perception of Dropbox product (I am really thinking to cancel my yearly subscription because of this issue).
We are always looking for user input when creating the next version of our desktop app so I'll make sure your comments are passed along to our dev team for their consideration.
Cheers!
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It took few hours to sync files and worked oka...","body@stringLength":"5040","rawBody":"
Hello everyone!
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I am using Mac OS Monterey 12.6.2
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I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening.
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The error message says - (Screenshot attached) Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more information, click the help button. If the issue persists, please contact Dropbox support with the following info for help (This link opens a text file with the error code pasted below).
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If anyone knows the solution, please help. I tried installing an old stable build, tried the most recent build, did not work.
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Also, the Dropbox folder although located in the \"Cloud Storage\" folder, does not show up on \"Locations\" anymore - which it did for the last 2-3 days after the upgrade.
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Sincerely,
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Sejuti
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bn.BUILD_KEY: Dropbox bn.VERSION: 166.3.2891 bn.constants.WINDOWS_SHELL_EXT_VERSION: 59 bn.is_frozen: True machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30 pid: 7411 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/raf1' appdata: '/Users/raf1/.dropbox/instance1' real_path='/Users/raf1/.dropbox/instance1' mode=0o40700 uid=502 gid=80 parent mode=0o40700 uid=502 gid=80 dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox' real_path='/Users/raf1/Library/CloudStorage/Dropbox' mode=0o40700 uid=502 gid=80 parent mode=0o40755 uid=502 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 5154, in _setup_root_for_account File \"dropbox/sync_root/helpers.pyc\", line 481, in get_root_for_account File \"dropbox/foundation/futures/basic.pyc\", line 853, in result File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}
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Sorry to hear about this. Hopefully going back to old settings/re-installing would work for you as well.
I saw many in the community are facing the same issue. This is still at Beta stage, to keep up with all the recent changes on Mac. Hopefully, the team will figure it out soon. I like the DropBox app. For the time being, I need to be patient and not click on the Beta upgrades.
","body@stringLength":"413","rawBody":"
Sorry to hear about this. Hopefully going back to old settings/re-installing would work for you as well.
I saw many in the community are facing the same issue. This is still at Beta stage, to keep up with all the recent changes on Mac. Hopefully, the team will figure it out soon. I like the DropBox app. For the time being, I need to be patient and not click on the Beta upgrades.
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Uninstalled Dropbox.
Deleted Dropbox folder.
De-linked the computer from online account.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
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That's ridiculous. I have the same problem, with the added problem that since the \"Upgrade\" (LOL) any time I try to move files on my Mac desktop, the transfers are taking forever. Dropbox screwed something up with my file system somehow. I can't believe I'm actually paying for this. Maybe not for much longer...
'
'
","body@stringLength":"335","rawBody":"
That's ridiculous. I have the same problem, with the added problem that since the \"Upgrade\" (LOL) any time I try to move files on my Mac desktop, the transfers are taking forever. Dropbox screwed something up with my file system somehow. I can't believe I'm actually paying for this. Maybe not for much longer...
'
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Dropbox Staff
