We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jdmcs's avatar
jdmcs
Explorer | Level 4
7 years ago

Dropbox Now Requires Authentication in macOS High Sierra (10.13.4)?

I recently clean installed High Sierra and the Dropbox app on my MacBook Air (due to replacing the SSD), and then used the Combo Updater to install the 10.3.4 update.   Now, every time I restart, t...
Setting up the apps
  • Jane's avatar
    Jane
    7 years ago
    Great, let's look into the matter more closely jdmcs, I’ve made sure to create a support request on our system on your behalf. At your convenience, could you check your inbox for our latest message and let me know here if you have any issues locating the reply, so that we make sure to send that again? 
     
    Thanks again for your posting on the Dropbox Forum & we’re looking forward to hearing back from you via email, so as to check your updating-related inquiry together. Happy Friday!
     
    [This thread is now closed. If you have a similar or new question, you can ask here]
jdmcs's avatar
jdmcs
Explorer | Level 4
7 years ago

I tried reinstalling Dropbox, and that unfortunately did not resolve my issue.

 

Before uninstalling, Dropbox is saying that it is version v46.4.65

 

To uninstall, I followed the directions for Mac here: https://www.dropbox.com/help/desktop-web/uninstall-dropbox

  • I opted to leave the Dropbox folder behind.
  • I tried to uninstall the Dropbox contextual menu, but there was not a DropboxHelperTools under /Library (something tells me that this might be the root of my problem)
  • I left the application preferences behind.

I used the link that Mark provided to download a new installer. I followed the usual process.

 

On first launch, I received the "Please enter your computer password for Dropbox to work properly" system dialog. I expected this one.

 

After re-installation completed, I went to /Library to check for DropboxHelperTools. It was not there. And after a reboot, I received the "Please enter your computer password for Dropbox to work properly" system dialog. I confirmed that I reinstalled the same version of Dropbox (46.4.65).

 

I'm going to go out on a limb and say that Dropbox is failing to install DropboxHelperTools under macOS 10.3.4... or my MacBook Air.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for keeping me updated on the progress jdmcs, I’d happily further look into the matter with you & further work on that with you so as to bypass that message! 
     
    At this point (& because it’s my understanding that you may need some further hands-on troubleshooting), I’d suggest continuing this discussion via email. If it’s not too much trouble for you, could you verify that you’re allowing me to get in touch with you on the email address connected to your Dropbox account, so as to further advise? This way, I’ll be able to access you account details on my tools & send you the most specific next steps. Once you confirm, I’ll email you directly on my end. 
     
    Thanks again & I’ll be awaiting your next reply on this discussion! 
    • jdmcs's avatar
      jdmcs
      Explorer | Level 4
      7 years ago

      Jane, you may directly contact me.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Great, let's look into the matter more closely jdmcs, I’ve made sure to create a support request on our system on your behalf. At your convenience, could you check your inbox for our latest message and let me know here if you have any issues locating the reply, so that we make sure to send that again? 
         
        Thanks again for your posting on the Dropbox Forum & we’re looking forward to hearing back from you via email, so as to check your updating-related inquiry together. Happy Friday!
         
        [This thread is now closed. If you have a similar or new question, you can ask here]

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!