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Forum Discussion
Dropbox not opening after update
Hello. I'm running on Mac OS Monterey 12.6.1 on Macbook Pro mid-2015. Recently updated from 10.12 or something. Everything was running smoothly and then I updated Dropbox, following an update notification. Update number is 163.4.5456. Now Dropbox won't open. It sends me 2 error messages,
- Dropbox cannot start. Dropbox ran into a connection issue.
- Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. If the issue persists, please contact Dropbox support with the following info for help : /var/folders/by/.../T/dropbox_error5gkjddoh.txt
I've re-installed, re-started numerous times. Still doesn't work.
I have Dropbox installed on my 2 Macbooks and my Samsung Android phone. I'm using 2.4 Go on the 3.8 Go I have available.
Thank you !
- Walter
Dropbox Staff
Hey pierreluc, sorry to hear you're having issues with this.
Could you send us the whole error log which you can grab by clicking on the hyperlink in your error message?
Also, have you ensured that you're not hitting your account's device limit?
You can see a list of your connected devices in your Security page, if needed.
In any case, please keep me posted!
Walter Hello ! Here's the report you asked.
As mentionned, I have 1 Go of headroom space in my account device.
Dropbox works fine on my phone and my other computer, but not the one I'm using now, which I gave the details for in my previous post.
Every device shows up on "Security", no problem.Thanks !
bn.BUILD_KEY: Dropbox bn.VERSION: 163.4.5456 bn.constants.WINDOWS_SHELL_EXT_VERSION: 57 bn.is_frozen: True machine_id: 52762fa4-bc34-5293-bc2a-c9e5f3120847 pid: 79985 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='PLS', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='PLS', pw_dir='/Users/PLS-1', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='PLS', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='PLS', pw_dir='/ Users/PLS-1', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macports', 'macbook', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macports', 'macbook', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/'real_path='/' mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0 HOME: '/Users/PLS-1'appdata: '/Users/PLS 1/.dropbox/instance1' real_path='/Users/PLS 1/.dropbox/instance1'mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20dropbox_path: '/Users/PLS-1/Library/CloudStorage/Dropbox' real_path='/Users/PLS-1/Library/CloudStorage/Dropbox'mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python- packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/ Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not found parent not foundtempdir: '/var/folders/by/g0b5ck310bz4vjrm869fq9q00000gn/T' real_path='/private/var/folders/by/g0b5ck310bz4vjrm869fq9q00000gn/T' mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last):File "dropbox/client/main.pyc", line 803, in wrapper File "dropbox/client/main.pyc", line 6266, in finish_dropbox_boot File "dropbox/client/message_queue.pyc", line 306, in _wrapped File "dropbox/client/main.pyc", line 5793, in_init_components_for_account File "dropbox/client/main.pyc", line 5717, in create_sync_engine File "dropbox/sync_engine_boundary/factory.pyc", line 225, inmake_sync_engine File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc",line 245, in __init__ File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__ File "dropbox/client/gandalf/legacy.pyc", line 296, inadd_on_changed_callback File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line236, in __getattr__ dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTi meoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x6000018475d0 {Error Domain=NSCocoaErrorDomain Code=4097 "Error while sending fetchServicesForItemID:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:completionHandler:, NSUnderlyingError=0x60000188dbf0 {Error Domain=NSCocoaErrorDomain Code=4097 "connection from pid 80125 on anonymousListener or serviceListener" UserInfo={NSDebugDescription=connection from pid 80125 on anonymousListener or serviceListener}}}}}Hello !
I installed the Mac OS X Offline Installer (Intel). The following 'dropbox_errormfmted3a.txt' error report came up. Furthermore, I tried the Standard Installer (Universal), and sent the 'dropbox_errormrh9gyym.txt' error report (below).
dropbox_errormfmted3a.txt
bn.BUILD_KEY: Dropbox
bn.VERSION: 164.4.7914
bn.constants.WINDOWS_SHELL_EXT_VERSION: 58
bn.is_frozen: True
machine_id: 52762fa4-bc34-5293-bc2a-c9e5f3120847
pid: 18221
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='PLS', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='PLS', pw_dir='/Users/PLS-1', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='PLS', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='PLS', pw_dir='/Users/PLS-1', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macports', 'macbook', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macports', 'macbook', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/PLS-1'
appdata: '/Users/PLS 1/.dropbox/instance1'
real_path='/Users/PLS 1/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/PLS-1/Library/CloudStorage/Dropbox'
real_path='/Users/PLS-1/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/by/g0b5ck310bz4vjrm869fq9q00000gn/T'
real_path='/private/var/folders/by/g0b5ck310bz4vjrm869fq9q00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5131, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 470, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "The application cannot be used right now." UserInfo={NSLocalizedDescription=The application cannot be used right now.}dropbox_errormrh9gyym.txt
bn.BUILD_KEY: Dropbox
bn.VERSION: 164.4.7914
bn.constants.WINDOWS_SHELL_EXT_VERSION: 58
bn.is_frozen: True
machine_id: 52762fa4-bc34-5293-bc2a-c9e5f3120847
pid: 18400
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='PLS', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='PLS', pw_dir='/Users/PLS-1', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='PLS', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='PLS', pw_dir='/Users/PLS-1', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macports', 'macbook', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macports', 'macbook', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/PLS-1'
appdata: '/Users/PLS 1/.dropbox/instance1'
real_path='/Users/PLS 1/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/PLS-1/Library/CloudStorage/Dropbox'
real_path='/Users/PLS-1/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/by/g0b5ck310bz4vjrm869fq9q00000gn/T'
real_path='/private/var/folders/by/g0b5ck310bz4vjrm869fq9q00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 807, in wrapper
File "dropbox/client/main.pyc", line 6259, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5801, in _init_components_for_account
File "dropbox/client/main.pyc", line 5725, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600002aa8db0 {Error Domain=NSCocoaErrorDomain Code=4097 "Error while sending fetchServicesForItemID:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:completionHandler:, NSUnderlyingError=0x600002aa9d40 {Error Domain=NSCocoaErrorDomain Code=4097 "connection from pid 18555 on anonymousListener or serviceListener" UserInfo={NSDebugDescription=connection from pid 18555 on anonymousListener or serviceListener}}}}}
