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Forum Discussion

Purdo79's avatar
Purdo79
Explorer | Level 4
7 years ago

Dropbox needs access to my storage to view PDF email attachment

I have Dropbox on android, and everytime I open an email with an attachment it always says, 'to veiw this document Dropbox needs access to your storage'. All permissions are granted but I can't access my files anywhere. Please help I'm losing so much work.

Mobile
Setting up the apps
  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey again, Purdo79. 

    I think I’m still missing something here. If your email contains a PDF attachment, you should be able to download/view it using your device’s PDF viewer/editor. Dropbox is not involved in this process. 

    Are you perhaps being sent a Dropbox shared link to the PDF file? 

    Cheers
  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Purdo79, welcome to our community! 

    I want to make sure I understand your situation: 

    • Are you composing a new email, and trying to attach a file that is located in your Dropbox? 

    • Do you have our mobile app installed? 

    • Are you signed into your Dropbox account via our app?

    • When exactly do you see the error message?  

    Let me know, and we’ll go from there. 

    Cheers! 
    • Purdo79's avatar
      Purdo79
      Explorer | Level 4
      7 years ago
      When someone sends me an email, for example my insurance company, they attach my documents as a pdf, I try to open pdf, and I get a box appear on my screen that says, to preview this document, Dropbox needs access to your storage.
      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey again, Purdo79. 

        I think I’m still missing something here. If your email contains a PDF attachment, you should be able to download/view it using your device’s PDF viewer/editor. Dropbox is not involved in this process. 

        Are you perhaps being sent a Dropbox shared link to the PDF file? 

        Cheers

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