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Forum Discussion

Purdo79's avatar
Purdo79
Explorer | Level 4
7 years ago

Dropbox needs access to my storage to view PDF email attachment

I have Dropbox on android, and everytime I open an email with an attachment it always says, 'to veiw this document Dropbox needs access to your storage'. All permissions are granted but I can't acces...
Mobile
Setting up the apps
  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey again, Purdo79. 

    I think I’m still missing something here. If your email contains a PDF attachment, you should be able to download/view it using your device’s PDF viewer/editor. Dropbox is not involved in this process. 

    Are you perhaps being sent a Dropbox shared link to the PDF file? 

    Cheers
Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
Hey Purdo79, welcome to our community! 

I want to make sure I understand your situation: 

  • Are you composing a new email, and trying to attach a file that is located in your Dropbox? 

  • Do you have our mobile app installed? 

  • Are you signed into your Dropbox account via our app?

  • When exactly do you see the error message?  

Let me know, and we’ll go from there. 

Cheers! 
Purdo79's avatar
Purdo79
Explorer | Level 4
7 years ago
When someone sends me an email, for example my insurance company, they attach my documents as a pdf, I try to open pdf, and I get a box appear on my screen that says, to preview this document, Dropbox needs access to your storage.
  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey again, Purdo79. 

    I think I’m still missing something here. If your email contains a PDF attachment, you should be able to download/view it using your device’s PDF viewer/editor. Dropbox is not involved in this process. 

    Are you perhaps being sent a Dropbox shared link to the PDF file? 

    Cheers
    • Machine79's avatar
      Machine79
      New member | Level 2
      7 years ago
      Not doing anything with drop box but all pdf on my android gives that same msg. Dropbox needs acess
      • Pearlie's avatar
        Pearlie
        New member | Level 2
        7 years ago

         Did you ever get this figured out? I’m having the same problem.

    • Xxxxxxxxxx-x's avatar
      Xxxxxxxxxx-x
      New member | Level 2
      7 years ago
      Hi - I have the same problem. No link involved. What do you propose to do or who can help?
      • Hannelieo's avatar
        Hannelieo
        New member | Level 2
        7 years ago
        I also have the same problem. Can't open any pdf folder at all. No Dropbox links involved.

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