You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

tommaso a.'s avatar
tommaso a.
Explorer | Level 3
2 years ago

Dropbox keeps restarting

Hi guys, my dropbox app (on Mac OS 13.1 reboots over and over every 60 seconds or so. 

it never behaved like this before. ever. while my other devices (iOS) work just fine, here is the error message:

fine. 

need help please. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey tommaso a., thanks for bringing this to our attention.

     

    To look further into this, can you let us know the sync status and version of the Dropbox app?

     

    You can see that by hovering your mouse over the Dropbox icon in your menu bar.

     

    Also, when did this issue start? Did you notice this after the app got automatically updated, for example?

     

    Any additional info you can give us would be really helpful.

     

    Thanks in advance!

    • tommaso a.'s avatar
      tommaso a.
      Explorer | Level 3
      I solved uninstalling and re installing the app
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the update tommaso a.!

         

        I'm happy to see the issue was resolved for you.

         

        If you need anything else, just let us know.

         

        Have a great day!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!