You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
panttaja
4 months agoHelpful | Level 5
Dropbox is stuck on 'Starting...' on my new Mac computer.
I just used Migration Assistant to move to a new MacBook Air. Clicked on the Dropbox icon in the menu bar - it said Starting. I have uninstalled Dropbox and reinstalled it. When I start up the comput...
- 4 months ago
I added another reboot of the computer - after running the commands in terminal. It looks like it may be working -- I now see my folders and it appears to be starting to sync. We will see.
panttaja
Helpful | Level 5
Thank you for the suggestions - the advanced reinstall link you sent is for a windows machine. I am running no a mac. I will dig and see if I can find a similar post for my mac.
panttaja
4 months agoHelpful | Level 5
I found the Mac tab in this post - I will try these items. Unfortunately Dropbox requires me to download the app each time I do this - and I have uninstalled Dropbox a dozen times in trying to solve this. It is tedious.
- Megan4 months agoDropbox Staff
I definitely see where you're coming from @panttaja.
In any case, feel free to update us once you try out the advanced reinstall steps.
- panttaja4 months agoHelpful | Level 5
Unfortunately another waste of my time. I executed the commands in Terminal on the Mac. I then clicked on the download link. This time is downloaded the .dmg rather than the installer. I double clicked on the .dmg file - and it installed. The date on the file is 1979(???) I then ran the app - and I get to the same error - 'Starting...'.
- panttaja4 months agoHelpful | Level 5
I added another reboot of the computer - after running the commands in terminal. It looks like it may be working -- I now see my folders and it appears to be starting to sync. We will see.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!