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Forum Discussion

panttaja's avatar
panttaja
Helpful | Level 5
3 months ago

Dropbox is stuck on 'Starting...' on my new Mac computer.

I just used Migration Assistant to move to a new MacBook Air. Clicked on the Dropbox icon in the menu bar - it said Starting. I have uninstalled Dropbox and reinstalled it. When I start up the comput...
Desktop
Mac
Setting up the apps
  • panttaja's avatar
    panttaja
    3 months ago

    I added another reboot of the computer - after running the commands in terminal. It looks like it may be working -- I now see my folders and it appears to be starting to sync. We will see. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

I’m sorry to hear about this, @panttaja. 

 

When reinstalling the Dropbox app, did you also perform an advanced reinstall? 

 

I could also locate your support ticket in our system and I’ve left our team an internal note on your behalf.

 

Keep me posted for any updates.

  • panttaja's avatar
    panttaja
    Helpful | Level 5
    3 months ago

    Thank you for the suggestions - the advanced reinstall link you sent is for a windows machine. I am running no a mac. I will dig and see if I can find a similar post for my mac.

    • panttaja's avatar
      panttaja
      Helpful | Level 5
      3 months ago

      I found the Mac tab in this post - I will try these items. Unfortunately Dropbox requires me to download the app each time I do this - and I have uninstalled Dropbox a dozen times in trying to solve this. It is tedious. 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        I definitely see where you're coming from @panttaja.

         

        In any case, feel free to update us once you try out the advanced reinstall steps. 

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