We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

thelwang's avatar
thelwang
Helpful | Level 7
3 years ago

Dropbox iOS app taking up 1.3GB of local app data storage but no offline files?

  As you can see in the screenshot, the Dropbox iOS app is taking up 1.37GB of space in app storage alone. But I have no offline files. Things I've done:  Made sure that I have ZERO fi...
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for bringing this to our attention, andherand

     

    From what I understand, it’s the Dropbox cache that keeps taking up space from your device, even after the upload is complete, correct? 

     

    In this case, here’s what I’d like you to try as a test; clear the app’s cache via the app settings (just make sure there are no files uploading before that), uninstall the Dropbox app, restart your device and then, reinstall Dropbox. 

     

    After that, please try to upload a few files to the app and let me know if you’re still having the same issue.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!