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Forum Discussion
Dropbox iOS app playing audio twice (double); glitch still present after latest UI update
I use Dropbox for audio playback a lot, mostly MP3 files. This audio glitch (explained in more detail below) has been present in the iOS Dropbox app for a long time now. After a recent UI overhaul th...
zacw
Dropbox Engineer
Dropbox EngineerThanks for posting on the forums about this issue. I'm one of the engineers working on the iOS app for things like file previews. Another engineer and I saw your app review earlier today and we've looked into this issue, but unfortunately neither of us have been able to get audio files to play multiple times simultaneously.
Here's the things we've tried to do so far:
- Played an MP3, FLAC, and a few other audio formats
- Played the files both "make available offline"-d and not
- Viewed the files as shared links, or as contents within my Dropbox from either the Home or Files tabs
- AirPlayed to a HomePod
- Played via Bluetooth to AirPods
- Pausing and playing in Control Center, either with the app open or in the background
- Done the above on both iPad and iPhone (though I'm guessing you are reporting the issue on iPhone)
It would be helpful to know a little bit more about how you are playing the audio file. Did I miss something above that is how you are arriving on the file? Are you playing it directly on the iPhone speaker or something else? It might be useful to record a video of the issue happening for you, if you feel comfortable sharing that.
Everyone,
First of all, thanks for following up so quickly. Great to see such fast and thorough responses.
As per the suggestion above I cleared the Dropbox cache (Dropbox app -> Account -> Cog wheel icon -> Clear cache). After that, I played an MP3 file and the playback was normal - no glitch. Additionally, I tested as follows to see if I could duplicate the issue, which before now was happening every time I started playback:
- Restarted the phone
- Played different file types: MP3, M4B, M4A
- Played some files that are Starred; Offline; as well as some that are not Starred or Offline
- Played files via the phone speaker; Bluetooth headphones; Bluetooth earbuds
- Started and stopped playback using Dropbox UI; Control Center UI; headphones/earbuds buttons
So far, no glitch. It looks like the problem was solved by clearing the cache. I did not even have to reinstall the app.
I'll give it a few weeks to see if the problem comes back but I am optimistic.
Once again, I appreciate your help. I have updated my iOS review to 5 stars.
