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Forum Discussion

Drpx's avatar
Drpx
Explorer | Level 4
7 months ago

Dropbox Installer remove Windows Defender Firewall rule

I'm using Windows Defender Firewall and it blocks sends that don't match the rules. I created a rule to allow the Dropbox process, but every time I update Dropbox this rule is removed. If this rule...
Desktop
Error Messages
Install
Setting up the apps
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Drpx, thanks for bringing this to our attention.

 

In general, when the Dropbox desktop application is updated, this could cause security software to not recognize the new version of the app if the security settings are strict.

 

If you have any further queries, feel free to message back.

Drpx's avatar
Drpx
Explorer | Level 4
7 months ago

Hi Jay,

 

Sorry, I don't know if Windows Defender Firewall is strict or not. Even if you set a sending rule called "Dropbox" in another application, the rule will be removed every time you update the Dropbox desktop application. I found that renaming the rule does not delete it. Update the Dropbox desktop application. It's strange that the "Dropbox" rule is removed.

  • Drpx's avatar
    Drpx
    Explorer | Level 4
    7 months ago

    Hi @Jay, Reproduce with these steps.

    1) There is a rule called "Dropbox" in the outbound of Windows Defender Firewall.
    2) The rule allows the process 'C:\Program Files (x86)\Dropbox\Client\Dropbox.exe'.
    3) Install/Update the Dropbox desktop application with administrator privileges.
    The rule will be removed with these steps.

    Windows 11 23H2
    DropboxClient_197.4.7571.x64.exe

    Thank you.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for the feedback on this matter. 
       
      We appreciate your comments and will take them into consideration when improving the Dropbox app and services.

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