You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Andreas_HH's avatar
Andreas_HH
Explorer | Level 4
7 years ago

Dropbox Icons on EXPLORER files and folders missing but visible in Open and Save As Dialog Boxes

The Dropbox icons are gone when I use the Windows 10 explorer including the . I tried everything I could find in the web to fix it without success. It took me 2 days now. I noticed: In the Windows 1...
Desktop
Setting up the apps
Andreas_HH's avatar
Andreas_HH
Explorer | Level 4

Hi Jane, I unlinked my account, I deinstalled the app, I moved the folder, I started with brandnew folder, checked the DropboxExtnn entries, all of it several times with no success.

The Dropboxfolder contains nearly 700GB. I'll give up now and will live with no icons. What makes me still wonder is that the icons are shown in COMDLG32 dialogs.

thanks

Andreas

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks a lot for looping back to me & for the detailed message on the troubleshooting you’ve already tried on your own Andreas (Andreas_HH)!
 
I’m wondering if you’ve had a chance to check back on gagany’s advice above, that could of assistance on this behavior. As you’re working on a on Windows device, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use. If there are more than 15, then Dropbox's icons or context menus may not show.
 
Information on how to check the number of icons and steps on how to resolve this issue can be found in the following Help Center article under the "For our advanced users" section here. (Note: It’s the one gagany had linked above.)
 
If this persists, I'd appreciate a screenshot (omitting personal info) of what you’re seeing in your files on the Windows Explorer & on the “Save As/ Open” dialogue boxes in next message here, so as to get a better idea of what’s happening.
 
Thanks again for your cooperation & I’ll be awaiting your next reply, in order to work together on a fix! 
  • Andreas_HH's avatar
    Andreas_HH
    Explorer | Level 4
    7 years ago

    Hi Jane, the screenshots show, that only Open/Save as dialogs of Microsoft Office apps (Word, Excel, Powerpoint) display the icons. e.g. Adobe Premiere Pro and Photoshop Open dialogs doesn't display the icons.

    I declared it for me as a low prio problem. So I will not care about it anymore.

    Thx

    Andreas

     

     

    Explorer view Windows 10Open Dialog Microsoft Word 16Open Dialog Mozilla Firefox

    Registry

     

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      I appreciate it that you circled back to me with these screenshots Andreas (@Andreas_HH)!
       
      Now, that’s a very interesting finding & I’d like to put that to the attention of a team specialist. Would it be okay with you if I sent you a brief message on the email address connected to your Forum profile, in order to investigate the behavior you’ve reported here in a bit more depth? Looking forward to hearing back from you! 
      • Andreas_HH's avatar
        Andreas_HH
        Explorer | Level 4
        7 years ago

        Sure, Jane 

        Thx Andreas

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!