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Forum Discussion
Alex M.76
10 years agoExplorer | Level 4
Dropbox Icon missing Windows 10
I fired my laptop up a couple of days ago and I noticed that the dropbox icon in the taskbar was missing. I checked task manager and dropbox is running theres just no icon and if I kill the task and...
- 9 years ago
Hi, I had this same (infuriating!) problem and fixed it thusly:
Right click on the systray area
select Properties
then select Notification area > customize
At the top there is a link to "Select which icons appear on the taskbar"
Go in there and toggle whatever setting you see for your dropbox icon.
Exit out -- should be fixed.
In my case the dropbox icon was set to "on" and I toggled it off. After exiting the dialog, I had my dropbox icon back in the "show hidden icons" area. I repeated the above and toggled the dropbox icon back to "on" and now it is back in my systray where it belongs.
I hope this helps someone.
Lori
- 7 years ago
Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on!
Ros L.
Explorer | Level 4
Where you say right click on the system tray, do you mean the taskbar? I have right clicked on the taskbar but the pop up list doesn't include properties, so cannot get any further with retrieving the icon.
Thanks
Jane
7 years agoDropbox Staff
Hey there (Ros L.), I understand that this may not be the ideal solution for you at the moment, though please bear in mind that installation issues like the one described on this thread may depend on other factors as well (i.e. other applications running in the background that could block our updates/ pending updates on your computer &c). For that reason, we try to look into each description in a bit more depth before advising, so I’ll start off from your last comment.
It seems that the issue you’re facing pertains to your account setup & I’d advise troubleshooting it by re-installing our app (please reference the steps outlined below to get going with that):
Spoiler
- Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
- When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.
- At that point, I’d suggest disabling any Security/Antivirus programs & give our offline installer a try: https://www.dropbox.com/downloading?plat=win&type=full (Windows)
Where you say right click on the system tray, do you mean the taskbar?
That's right! Normally you should see the Dropbox icon towards the bottom right side on your screen. Do you see it there? Is it grayed out perchance? Does it display any messages?
Please keep me updated on this discussion on how you get on with these steps or in case I’ve misunderstood your inquiry in any way & I’ll do my best to check back with you asap. Thanks & I’m looking forward to hearing back from you on this discussion!
- Ros L.7 years agoExplorer | Level 4
Hi Jane
The icon used to be there, and I expect still will be on my old Win7 laptop, so that is where I've been accustomed to seeing it and using it for years. It was bottom right on this laptop until a few days ago and then suddenly gone. No sign of it at all, not in the hidden icons tray either. I'm trying to attach a screenshot but getting an error message. The same happened yesterday. (I am signed in)
So anyway, no, no icon at all, grey or otherwise, and when I have tried what somebody else suggested, going to the taskbar settings and then choosing to display it - it quite simply isn't in the list.
All updates are installed. Nothing pending.
Dropbox is in my start menu, I have tried pinning it to the taskbar but cannot open it from there either. The only way I can find the Dropbox folder is by using whatever they call Windows Explorer nowadays and navigating the folders list. That gives me no access to Dropbox settings though so I cannot update what I want synced. Nor are there any Dropbox settings at dropbox.com
Big problem
Ros
- Jane7 years agoDropbox StaffMany thanks for the detailed description Ros (Ros L.) , now I have a much better understanding of what this looks like on your end! To my mind, there’s either a third-party application blocking Dropbox from running as expected or something’s blocking our updates in the background. Would you mind giving the suggestions I included on my previous post's Spoiler (i.e. un-installing & re-installing anew) a go at your earliest convenience & let me know of the outcome in your next message?Thanks again for taking the time to put together all this info for me & I’ll be awaiting your next update on the matter here!
- Ros L.7 years agoExplorer | Level 4
Hi Jane
Yes, I'll try to find time to do that at the weekend when work is (I hope!) a bit quieter
Ros
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