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Forum Discussion

Jerald E.'s avatar
Jerald E.
New member | Level 2
9 years ago

Dropbox has two entries in my PC Startup - Why?

Some of my computers have two startup entries for dropbox.  If you open Task Manager - Startup, there are two things using PC resources at startup.  The first one appears as "Dropbox (3)."  That is the one I am used to seeing, which should run at Startup.  But the other is "Dropbox Update (4)." Why is this second thing in my PC startup?  I have the same Dropbox installed on several computers.  None of the desktop computers have this "Dropbox Update" running in the computer startup processes.  But all three of my laptop computers have both Dropbox entries running at startup.  Why?  I would like to eliminate unnecessary startup processes to help computer performance.  Why would laptops have this extra startup for Dropbox Update?

Desktop
Install
  • gaspeer's avatar
    gaspeer
    8 years ago

    I received this support response to my support ticket last month. I didn't think to post it here, although I think I alerted the support person who sent me this answer of this forum discussion and thought he might share this information. Short answer to these questions regarding multiple Dropbox instances -- it's normal. Longer answer, I will cut and paste this information from Dropbox support:

     

    Frank, Aug 8, 6:54 AM PDT:

    Hi Garold,

    Thank you for contacting Dropbox!

    I can confirm that it is expected to see multiple Dropbox processes in task manager when Dropbox is running. The Dropbox application needs these additional components to monitor that everything is running correctly and that the desktop application is always healthy and up to date. The additional processes should consume a negligible amount of CPU and memory resources. If they are causing any performance issues on your computer please let me know.

    Thank you for reaching out with this query, I hope this helps.

    Regards,
    Frank

     

    Hope that support info will be helpful to others finding this discussion!

    Gary

  • DanaB's avatar
    DanaB
    New member | Level 2
    8 years ago

    My HP Pavilion laptop running windows 8.1 appears to be running 4 instances of "Dropbox Update" upon startup. What's going on?

  • Jodi S.3's avatar
    Jodi S.3
    Explorer | Level 4
    8 years ago

    Mine shows 3 instances of Dropbox but no Dropbox Updates. My husband's shows 2 instances of Dropbox and 3 updates. Have you figured out why this is? 

    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hi all,
       
      We would like to take a closer look at this. If you don’t mind, please write in to us here http://bit.ly/2iahyK0 so an agent can get some more information from you, and pass this issue on to our team for investigation. 
       
      Thanks!
      • Matt21's avatar
        Matt21
        New member | Level 2
        8 years ago

        I'd like to jump in on this if I still can.  I've got three instances of Dropbox listed in the Startup tab of my Task Manager (Windows 10, 64 bit), and my system is slow to start.  I'd love to find a way to speed it up!

  • troyerj's avatar
    troyerj
    Explorer | Level 4
    8 years ago

    Jumping in here as well - I have three showing up.  I followed the link above and submitted a help request but wanted to get on this thread for follow-up posts

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey troyerj, 

       

      Welcome aboard, let's work on that together!

       

      I’ve located your open support ticket and my colleague has been awaiting your email back so that you troubleshoot together. At your convenience, could you check your inbox for their message and let me know if you have any issues locating the reply, so that I make sure that you receive it again. 
       
      I hope this gets resolved soon, wishing you a great weekend ahead! 
       
      Warm regards, 
      JaneA
      • troyerj's avatar
        troyerj
        Explorer | Level 4
        8 years ago

        Done!  Thanks for the fast response!

         

         

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