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Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Nancy
Dropbox Staff
Dropbox StaffThanks for your post, dglarseniy.
What’s the app version you see running on your Dropbox app? Also, what’s the syncing status it shows now, when syncing isn’t paused? Feel free to send a screenshot of it, as well.
Did you notice this behavior after a specific OS/Dropbox update?
Let me know, and we can take a closer look.
So, all three my pcs runing on same dropbox version, 1 laptop on windows 10, one lap on win11 and the pc we r talking about is a big and new one and not laptop, started on win10 and on win11 now. All dropbox versions are the same and i really never seen dropbox updating, so i dont know when it happened, i started to feel it like a week ago. About a status, if i let dropbox to slowdown explorer for 10+ minutes nvm what it is syncing, it never ends, just write syncing and it never ends. If i press pause syncing for 10 minutes, it changes its status to "Pausing" and it never changes to "paused till (time)", so i just turn it off, all start to run great, then i turn it on again, it finishes the syncing, status is "All synced" or something and all fine till next sync.... it successes to sync, but explorer starts to slowdown... In this situation i am starting to have feeling that i cant ignore dying ssd version since i have this issue only on one pc out of three and on same conditions.... But how to understand the real reason if when i turn of dropbox everything works great....
- Jay
Hi dglarseniy, could you try deleting the cache folder using these steps to see if this helps with the Dropbox desktop application?
There are at least two other open threads showing MANY other users experiencing the same issues. DropBox: Look at the pattern. This is not about our caches, OS, anti-virus software, wi-fi, etc. It's about vs 202.4.5551. Quitting and restarting the app isn't a longterm solution. Performing an advanced reinstall doesn't work. Quit asking us to.
Please. Fix it.
Hey everyone, I have a temporary fix for Windows users (in case it affects other platforms).
Please be wary that this solution is not something Dropbox would recommend doing and I am not sure if this has any further repercussions on the functioning of Dropbox. Also if you're not careful, you might incur data loss. Please also remove this after Dropbox releases an updated version (you'll have to check manually).
- Download the latest working version (for me at least) of Dropbox: 201.4.5551 (Offline installer)
- In your firewall: block the Dropbox Updater at 'C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe' to prevent Dropbox from updating.
- Uninstall the current Dropbox version (no need to delete files or log out)
- Install the downloaded version, log in after it's installed and it should do the initial sync as always
To remove: simply remove the firewall rule you added and Dropbox should auto-update soon enough (it needs to be closed and opened again for it to happen though).
Hi,
We're having similar issues on all our PCs. A mixture of windows 10 & 11. Explorer is fine after a
restart but once Dropbox has synced a few files explorer is slow. Icons for all files within dropbox just shoow as blank white, with no additional dropbox green tick/cloud icons.
Also dropbox will widget will show that it's currently syncing a file and doesnt show recently synced files (as though it's stuck/not working), but on dropbox web browser everything is fine.Dropbox 202.4.5551
Exactly the same symtoms! Phew i am not the one! And yes, it is the version! But how could it be that it isnt the same on all my pcs i work with? How smart is this bug is that it can choose? Where is the solution?
