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Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Few days ago i started to fell that my Windows explorer began to work slow, like i need to wait while it is loading quick menu, when i press right click on file to rar it, i need to wait 5 seconds before menu opens, after a restart, all fine for random time, 10-20 mins then again, all stuck. (PC is half year old, work pc, i7-12700k, 32 ram, win 10, 2 SSD 2 tb each(MSI + ADATA), i thought maybe a virus, bought kasperskiy antivirus, it didnt help, nothing was found. So i thought maybe ssd is failing, i checked all ssd as possible, all fine. So i made an update to win 11....... Something that i didnt want to do, but i did, i thought maybe some windows fail. But it didnt help too. Then suddenly i saw my dropbox app was syncing something and for too long time, so i made it pause syncing, it didnt say to to me that sync is paused till some time like usual, just stuck on writing pausing. So i turned off dropbox and Win Explorer started to run fine. So i tested it a little more and this is what i have now, after every first dropbox sync, nvm what it is, win explorer stuck(i tried to delete 400 gb, the speed of delete is 1 FILE PER SECOND!!!!!!! when normal speed is close to 2000), i pause dropbox and then turn it off and all fine again. I tried to reisntall dropbox app, nothing. I have 200 gb of 2 tb space on it. And i have it isntalled on few laptops too and all fine there. What do u think about it?
- Nancy
Dropbox Staff
Thanks for your post, dglarseniy.
What’s the app version you see running on your Dropbox app? Also, what’s the syncing status it shows now, when syncing isn’t paused? Feel free to send a screenshot of it, as well.
Did you notice this behavior after a specific OS/Dropbox update?
Let me know, and we can take a closer look.
- So, all three my pcs runing on same dropbox version, 1 laptop on windows 10, one lap on win11 and the pc we r talking about is a big and new one and not laptop, started on win10 and on win11 now. All dropbox versions are the same and i really never seen dropbox updating, so i dont know when it happened, i started to feel it like a week ago. About a status, if i let dropbox to slowdown explorer for 10+ minutes nvm what it is syncing, it never ends, just write syncing and it never ends. If i press pause syncing for 10 minutes, it changes its status to "Pausing" and it never changes to "paused till (time)", so i just turn it off, all start to run great, then i turn it on again, it finishes the syncing, status is "All synced" or something and all fine till next sync.... it successes to sync, but explorer starts to slowdown... In this situation i am starting to have feeling that i cant ignore dying ssd version since i have this issue only on one pc out of three and on same conditions.... But how to understand the real reason if when i turn of dropbox everything works great....
- Jay
Hi dglarseniy, could you try deleting the cache folder using these steps to see if this helps with the Dropbox desktop application?
