You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
A couple weeks ago I noticed that when I'm in the Dropbox folders on my Windows Explorer, the folder open very slowly and navigation has a huge lag. This is problematic as going through a folder system takes ~10 times longer than it needs to.
I've searched some other solutions online and the main solution that many forums are suggesting is an issue with Apple iCloud on their computers; however, I do not have iCloud on my computer and have just uninstalled all Apple related Apps that I had on my computer, which were few. There has been no change in how quickly I can load the folders after uninstalling them.
Some potentially relevant information:
Windows 10 Pro
Dropbox App installed on my Computer (v190.4.6383)
Connected to my work Dropbox (Dropbox Standard)
Connected also to my personal Dropbox (Dropbox Basic)
Google Drive installed on my Computer; however, I'm only syncing my Documents folder
I tried to update my computer but I'm having issues with a security update (see below). Not sure if that's causing the issue with the Dropbox folders or not. I've restarted my computer twice and still get the same error message.
Same here. A few weeks ago we where asked by dropbox to completely reinstall. Before my dropbox always slowed my Windows 10 Explorer, like when I try to access a folder or save a file it took Minutes before I could save the file because the "Save as" Window was "hanging/lagging out". Same with renaming folders. After the re-install Dropbox worked fine for a few weeks until last Friday. Now again, everything is slow and you often can't work with it efficiently. We also work as a team on Terabytes of shared files.
- Nancy
Dropbox Staff
Robert 098, can you send me any ticket numbers you may have from your support convo? I can take a look, and guide you from there.
Same Problem here
- Nancy
Sorry to hear this, e3ecodesign.
Unless you’re on a free Basic plan with more than 3 devices linked, have you tried reinstalling the Dropbox app?
Can you please also take a look at the rest of the suggestions here in this thread and let me know what you’ve tried so far, so that I can help troubleshoot further?
Has any progress been made on this issue?
I've had the same problem in Windows 10 for many months, and mostly just sucked it up and lived with it--but it's been pretty miserable. I can confirm the behavior described by previous posters: Explorer is very slow to select and navigate within the Dropbox directory but not elsewhere. Just today I set up a fresh install of Dropbox on a new hard drive with a brand new Windows 10 installation, and the problem recurred--again only within the Dropbox directory and all subdirectories.
I have about 96K files in my Dropbox totaling around 500 GB. I don't use any other cloud storage software that could interfere (no iCloud), and do not have any antivirus software installed (other than Microsoft's default Defender software). I can also confirm that when using a "light" file explorer like Explorer++ I have no issues.
Any idea what's going on here and what can be done about it? The only app integration I have is Overleaf, but that comprises a small share of total files. It seems like it's some interaction with Windows Explorer itself.
