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Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
dhannah's avatar
dhannah
Helpful | Level 5

A couple weeks ago I noticed that when I'm in the Dropbox folders on my Windows Explorer, the folder open very slowly and navigation has a huge lag. This is problematic as going through a folder system takes ~10 times longer than it needs to.

 

I've searched some other solutions online and the main solution that many forums are suggesting is an issue with Apple iCloud on their computers; however, I do not have iCloud on my computer and have just uninstalled all Apple related Apps that I had on my computer, which were few. There has been no change in how quickly I can load the folders after uninstalling them.

 

Some potentially relevant information:

 

Windows 10 Pro

Dropbox App installed on my Computer (v190.4.6383)

Connected to my work Dropbox (Dropbox Standard)

Connected also to my personal Dropbox (Dropbox Basic)

Google Drive installed on my Computer; however, I'm only syncing my Documents folder

 

I tried to update my computer but I'm having issues with a security update (see below). Not sure if that's causing the issue with the Dropbox folders or not. I've restarted my computer twice and still get the same error message.

 

 

William F.5's avatar
William F.5
Helpful | Level 6
11 months ago

I have the exact same problem. Navigating my local Dropbox folders on Windows 10 is painfully slow (using arrow keys to scroll through files, etc). It is as though I'm navigating an online cloud interface, not a local directory. This started just a couple of weeks ago and has really degraded the usability of Dropbox.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi there William F.5 - sorry to hear about this.

     

    Can you please clarify you're device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray?

     

    Did you reboot your computer since you first noticed this? 

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