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Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Megan
Dropbox Staff
Dropbox StaffHey there doubleezat, thanks for posting here today!
Does this happen with your Dropbox folder, or any other folder on your device?
As a test, would you mind quitting the app, and then -before opening it again- checking to see if the same thing happens while the app isn't running?
Let me know what you find, and we'll take it from there!
Hi Megan, it happens only on Dropbox folder. Folder from other cloud storage provider is not affected, as are local storage folders.
I have tried quitting the app, and the folder still freezes. However, if I uninstall the app, the folder can be opened with no issue. After reinstalling the app, the issue reoccurs.
- Nancy
Hi from me too, doubleezat! Can you clarify what’s the OS version of your computer, as well as the Dropbox app version?
Did you start having this issue after an update, for example, or did something else happen?
Hi Nancy, I'm on Windows 10 22H2, and my Dropbox version is 189.4.8395. Unfortunately, I did not notice the update as the app is always updated automatically.
What happened was I switched on my PC this Tuesday after the festive holiday, and the issue starts happening. A roll back using System Restore (to last week's restore point) solved the problem temporarily, but today the issue reoccurs.- Nancy
Thanks for clarifying, doubleezat! Can I log a ticket for you then? We’ll need to investigate this internally, it seems.
