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Forum Discussion

TomFuller's avatar
TomFuller
Helpful | Level 7
2 years ago

Dropbox for Windows 11 Virtual Machine (Parallels) on Macbook M1 (Apple silicon) -- can't install

I'm trying to use Dropbox in a "Windows 11 Pro" virtual machine (under Parallels) on Macbook M1 (Apple silicon). When I attempt to install, I get an error message "Couldn't start Dropbox. Your device...
desktop
Get Started
Install
  • TomFuller's avatar
    TomFuller
    2 years ago

    Thanks to both you and Hannah. I think I may have found a work-around while searching the developer forum. I'll pursue that for now.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey TomFuller, thanks for joining our Community!

 

Your setup is actually not really supported by Dropbox (with the VM and all), but let's see what we can find.

 

If you switch out of S Mode on the Windows side, and try to install the Dropbox app again, does it work?

 

Let me know when you have an update.

andrewjngray's avatar
andrewjngray
New member | Level 2
2 years ago

Dropbox team ... given how much money I am paying for my team to use this product ... and that they use Apple computers with Windows VM's .. "and the like". How about you let us know when you will provide support for what is a simple set-up and one for the future not the past ... "and the like". We moved an entire company away from Fusion to Parallels for ... "and the like" support practices. We have been looking very hard at moving away from Dropbox for this same reason to Microsoft. It would be great to see some of that historical service orientation return to Dropbox rather than "we don't support your set up ... and the like.". Thank you.

  • newmanaudio's avatar
    newmanaudio
    Helpful | Level 5
    2 years ago

    Personally, while I love Dropbox and have used it for many years without any issues, when it didn't work with Windows 11 on Parallels on my M1 and M2 MacBook Pro computers, I switched to Sync.com. So far it's working pretty nicely. And it has no issue with Windows 11 on Parallels.

    If Dropbox ever starts supporting Windows 11  or newer on Parallels, I'll definitely consider moving back. But for the time being, Sync.com is just fine!

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