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Forum Discussion
Dropbox for macOS on File Provider - Right Click does not work and No Icons
I am have DB for Business. I have been a windows user but just got a new Mac Air with the M3 chip. On latest Mac OS. I installed DB. After Install, I turned on in my Admin Console to allow Dropbox...
Hey Rinconman, thanks for posting here today!
Keep in mind that a file or folder with no icon means that it has been opened either by double-clicking or through a third-party application and synced.
So, essentially this is normal for folders, no icon means there is at least one available file in the folder, but no online-only files. There can also be files that are available offline in the folder.
You can see more about this here.
You should be able to follow the correct, normal steps of right clicking on your content, and choosing the online-only status for them.
I hope this clarifies!
Hi. I also lost the icons. AND the ability to right-click.
I'm having a major problem. Somehow my files switched to offline and clogged my hard drive. When I try to go change files to online-only, Dropbox says I can't sync because I don't have enough hard drive space. When I make room, Dropbox repopulates the files I want online only. I can't even copy over folders because they are in action. I can't do anything.
Thanks!
- Walter
Dropbox Staff
Hey frogalope - sorry to hear about this.
Could you please let us know your device's exact OS version and the status and version of the desktop app as showing in your menu bar at the moment?
A screenshot of any errors you might be getting would also help!
Hi Walter. Thanks for the help.
I am running OS 12.7.4 and DB 195.4.4995. Here are some screenshots. Today I was able to right-click a few files but it doesn't look like it usually does.
