You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Rinconman's avatar
Rinconman
Helpful | Level 7
9 months ago

Dropbox for macOS on File Provider - Right Click does not work and No Icons

I am have DB for Business. I have been a windows user but just got a new Mac Air with the M3 chip.  On latest Mac OS.  I installed DB.  After Install, I turned on in my Admin Console to allow Dropbox...
  • Megan's avatar
    9 months ago

    Hey Rinconman, thanks for posting here today! 

     

    Keep in mind that a file or folder with no icon means that it has been opened either by double-clicking or through a third-party application and synced.

     

    So, essentially this is normal for folders, no icon means there is at least one available file in the folder, but no online-only files. There can also be files that are available offline in the folder.

     

    You can see more about this here

     

    You should be able to follow the correct, normal steps of right clicking on your content, and choosing the online-only status for them. 

     

    I hope this clarifies!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!